Director of Operations

4 weeks ago

Houston, United States ADM Security Solutions Full time

Overview:

The Director of Operations is responsible for managing all facets of region operations including: client relations, employee engagement, account and employee performance management, community outreach, employee development and ensures financial and performance objectives are met.

Benefits: ADM Security Solutions offers employees access to a complete benefits program, including but not limited to: comprehensive single and family medical coverage with generous employer cost-sharing, dental, vision, free employee life insurance, supplemental life insurance for employees and family, short-term disability, long-term disability, voluntary accident and illness plans, 401(k) with annual discretionary match, generous tuition reimbursement, 2+ weeks of annual paid vacation, paid holidays and annual sick leave allowance. Paid ASIS membership.

Bonus: Discretionary bonus based on meeting company goals including revenue, profit, sales growth, and client retention.

**This role is eligible for up to $5000 Sign-On Bonus

E/O/E/M/F/D/V

VA DCJS License #11-1017

TX DPS License #: B04096301

Responsibilities:
  • Served as the liaison between Admiral and client representatives.
  • Ensure a proactive approach to managing accounts.
  • Ensure contract deliverables are successfully met.
  • Develop, challenge, and motivate site level Leadership teams to achieve optimum results.
  • Manage financial performance of the portfolio/region by preparing, analyzing, and reconciling payroll/billing systems reports, accounts receivables, and operational reports; determining trends and areas for improvement; communicating results and implementing the necessary measures to address deficiencies and ensure profitability. Manage overtime and direct labor to ensure results acceptable to the company, control unbudgeted costs including avoidable losses and maintain maximum account retention.
  • Maximize employee retention by ensuring open communications, prompt responses to concerns, proper training and support of site leaders and employees, providing appropriate mentorship and guidance, ensuring opportunities for advancement, and maintaining a culture of mutual respect.
  • Ensure employees at all levels are trained in accordance with Company Standards, contract requirements, and licensing authority requirements.
  • Ensure employees at all levels maintain active security related licenses and renew their licenses in accordance with the jurisdictional authority.
  • Address disciplinary problems in accordance with company policy and procedures. Must work with Division and Corporate Human Resources to provide prompt notification of complaints of discrimination, sexual harassment, or unfair labor practices.
  • Build and sustain productive relationships with the corporate team, division team, field employees, clients, vendors/suppliers, corporate partners, and community organizations.
  • Ensure post orders and related administrative documents are properly created, maintained, and updated in accordance with company requirements.
  • Ensure proper use, and maintenance of all equipment used at job sites (keys/key cards, cell phones, radios, wands, etc.).
  • Ensure the prompt and accurate completion of payroll.
  • Submit weekly reports.
  • Conduct weekly face-to-face meetings with clients and employees at intervals determined by the Company.
  • Ensure prompt communications with clients.
  • Conduct monthly afterhours and weekend site visits at intervals determined by the Company.
  • Complete personnel action forms and other administrative tasks necessary for efficient management and proper accountability within their region/portfolio.
  • Implement the quality assurance program for their region/portfolio including the effective utilization and management of the Companys enhanced operations engagement initiatives.
  • Ensure adherence with the companys safety program and goals within their region/portfolio.
  • Promote the brand awareness
  • Establish professional relationships with local law enforcement in each area where their job sites are located.
  • Stay abreast of industry trends and provide company approved value added services as qualified to clients.
  • Assist with business development.
  • Other duties as assigned.
Qualifications:
  • 5+ years of experience managing contract security guard operations preferred. Military, law enforcement, or customer service management experience may be considered. Education may be considered in lieu of experience.
  • Must be flexible as position is on call 24 hours a day, seven days a week.
  • Successfully complete all required training.
  • Must have a reliable vehicle.
  • In accordance with applicable laws, Criminal background records check, motor vehicle records check and drug test required.
  • Internal candidates must have an exemplary performance and attendance record with NO disciplines within a year of applying for this position
  • Exceptional customer service skills
  • Excellent organizational skills
  • Must be proficient with Microsoft Outlook, Word, and Excel and be able to operate and maintain company required software programs.
  • Good business and financial acumen
  • Strong analytical, communication, and organizational skills
  • High level of attention to detail
  • Ability to remain positive, lead, and embrace change
  • Thrive in a fast paced, dynamic, public facing environment
  • S. Diploma/GED. College degree preferred.
  • Subject to change at the companys sole discretion

Physical Requirements: Position requires work both inside and outside in varying temperatures. This position requires standing for prolonged periods of time, walking, bending and some lifting.

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