Principal Site Reliability Engineer

2 weeks ago

Santa Clara, United States Palo Alto Networks Full time

Principal Site Reliability Engineer (SASE) Full-time Job Country: United States of America To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Our Mission At Palo Alto Networks, everything starts and ends with our mission: being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. Your Impact Build Terraform code and terragrunt. Build automation workflows using Python or Go code. Build BGP and networking monitoring/remediation tools. Engage with customers on escalations to provide remediation. Software Architecture and Scalability Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performance. Collaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliability. Automation and Infrastructure Provisioning Write automation code for provisioning and operating infrastructure at a massive scale. Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production. On-call Support and Incident Resolution Participate in occasional on-call rotations to support the infrastructure. Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly. Write postmortem reviews and provide remediation recommendations. Cross-Functional Collaboration Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the product. Identify missing product features and communicate them to the Product Management (PM) teams. Customer Interaction and Collaboration Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customers. Conduct customer training sessions and technical webinars. Identify gaps and collaborate with PMs to make features accessible to customers. Collaborate with PMs to characterize new features and establish a vision for the product's evolution. Actively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency. Your Experience Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required. CCIE in switching, routing. Strong knowledge of IPv6, Nat64, and IPv6 subnetting. Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure. Strong proficiency in automation scripting and infrastructure as code (IaC). Excellent problem-solving skills and the ability to troubleshoot complex issues. Effective communication skills, both written and verbal. Experience working in collaborative, cross-functional environments. Demonstrated ability to lead and mentor teams. Python/Go programming. Additional Requirements Availability for occasional on-call support. Willingness to engage with customers directly and represent the technical aspects of the product. The Team As a member of the SRE team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. Our Commitment We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating together. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to any legally protected characteristics. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary is expected to be between $144,200/yr to $233,200/yr. Is role eligible for Immigration Sponsorship?: No. Please note that we will not sponsor applicants for work visas for this position. #J-18808-Ljbffr

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