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Principal Site Reliability Engineer

2 months ago

Santa Clara, United States Palo Alto Networks Full time

To comply with U.S. federal government requirements, U.S. citizenship is required for this position

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Our Approach to Work

We lead with personalization and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer our employees the opportunity to choose what works best for them as often as possible - from your wellbeing support to your growth and development, and beyond

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work from the office with some flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. While details may evolve, our goal is to create an environment where innovation thrives, with office-based teams coming together three days a week to collaborate on the industry’s best cybersecurity solutions together

Job Description

Your Career

The Global Customer Operation Team is responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help our customers in their journey to the public cloud by ensuring they have the best in class protection. The public cloud market has been growing at a very rapid rate for the last few years. As more and more enterprises leverage public cloud, there is an insatiable demand for securing workloads in public cloud. With the recent acquisition of two leading companies in this space - RedLock and Evident.io, Palo Alto Networks is the market leader in this space.

We are seeking development heavy Site Reliability Engineers to design, build, maintain, and scale production services and server farms within our FedRAMP SASE product portfolio in. We want passionate engineers who bring new ideas in all facets of DevOps. We are looking for leaders who take ownership of their areas of focus and who are driven to solve problems at every level. Collaboration and partnership are at the foundation of our culture and we need engineers who can communicate at a high level and work as a team towards achieving a common goal.

Your Impact

  • Build Terraform code and terragrunt terragrunt
  • Build automation work follow using python or go code
  • Build BGP and networking monitoring/ remediation tools
  • Engage with customers on escalations to provide remediation
  • Software Architecture and Scalability
    • Design and enhance software architecture to improve scalability in networking like BGP, OSPF, service reliability, capacity, and performance
    • Collaborate with development teams to ensure applications align with infrastructure requirements, focusing on scalability and reliability
  • Automation and Infrastructure Provisioning
    • Write automation code for provisioning and operating infrastructure at a massive scale
    • Work with Dev/QA teams to build pipelines and automation for delivering and deploying applications to production
  • On-call Support and Incident Resolution
    • Participate in occasional on-call rotations to support the infrastructure
    • Investigate incidents, formulate hypotheses, and identify root causes to solve issues promptly
    • Write postmortem reviews and provide remediation recommendations
  • Cross-Functional Collaboration
    • Provide technical assistance to Systems Administrators (SA), Systems Engineers (SE), Customer Support (CS), and Professional Services (PS) teams regarding the product
    • Identify missing product features and communicate them to the Product Management (PM) teams
  • Customer Interaction and Collaboration
    • Work with external parties and clients, participating in Proof of Concept (POC) and Proof of Value (POV) activities with SEs and SASE architects for customers
    • Conduct customer training sessions and technical webinars
    • Identify gaps and collaborate with PMs to make features accessible to customers
  • Continuous Improvement
    • Collaborate with PMs to characterize new features and establish a vision for the product's evolution
    • Actively seek ways to enhance the infrastructure, streamline processes, and improve overall system efficiency

Qualifications

Your Experience

  • Bachelor's or higher degree in Computer Science, Engineering, or related field or equivalent military experience required
  • CCIE in switching, routing
  • Strong knowledge of IPv6, and Nat64, IPv6 subnetting
  • Proven experience in designing, implementing, and maintaining scalable and reliable infrastructure
  • Strong proficiency in automation scripting and infrastructure as code (IaC)
  • Excellent problem-solving skills and the ability to troubleshoot complex issues
  • Effective communication skills, both written and verbal
  • Experience working in collaborative, cross-functional environments
  • Demonstrated ability to lead and mentor teams
  • Python/Go programming

Additional Requirements

  • Availability for occasional on-call support
  • Willingness to engage with customers directly and represent the technical aspects of the product

Additional Information

The Team

As a member of the SRE team, you will work on producing mission-critical platforms, tools, and processes that will ensure the highest levels of availability and reliability of all our applications. We need creative and innovative problem solvers who can partner with our Application development teams to make their services more usable. Our SRE team is furnished with a standout opportunity to build tools, frameworks, and cloud platforms that will support our company’s growth over the next decade. If you are a self-starter and jump on new ideas to make the platform more stable, secure and feature-rich, this is your new career.

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be between $144,200/yr to $233,200/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.


Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.


Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.