Front Desk Agent

2 months ago

Chicago, United States The Ivy Hotel Full time
SUMMARY: The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures.

The essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
  • Provide high level of customer service
  • Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests.
  • Check in and out hotel guests in a confident, professional and friendly manner.
  • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information.
  • Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift.
  • Follow established key control policy.
  • Ensures that yourself as a front desk employee are well presented (uniforms, personal hygiene etc.)
  • Ensure proper credit policies are followed and verify credit limit report.
  • Submit all lost & found articles accompanied by a completed lost & found report.
  • Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services.
  • Knowledgeable of fire and emergency procedures.
  • Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty.
  • Monitor room availability throughout the day.
  • Review daily the selling status of the hotel using yield management system.
  • Attend department meeting once a month.
  • Performs all other duties as directed by immediate supervisor.
  • Contact with other departments such as Sales, Housekeeping, Bell Staff, and Valet is crucial to ensure that hotel services are coordinated to provide the best in guest satisfaction.
QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:
  • High school diploma or general education degree (GED); and six months to one year related experience and/or training.
LANGUAGE SKILLS:
  • Ability to read, analyze, and interpret procedure manuals. Ability to effectively present information and respond to questions from guests.
REASONING ABILITY:
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
OTHER SKILLS and ABILITIES:
  • Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service.
PHYSICAL DEMANDS:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to stand, walk, and talk, or hear. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand, walk, and reach with hands and arms.
  • The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include the ability to adjust focus.
WORK ENVIRONMENT:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is usually moderate.

  • Front Desk Agent

    4 months ago

    Chicago, United States sulekha.co.uk Full time

    Front Desk Agent Jobs in USA & Canada **Front Desk Agent Jobs Near Me** *Work Experience**Job Role**Education***High School** Skills: 926 Sedgwick Avenue, The Bronx, NY, USA 2 weeks ago *Functional Area* Job Summary: Represents the hotel to the guest throughout all stages of the guests stay by working with all hotel personnel to ensure every guest ex......

  • Front Desk Agent

    3 months ago

    Chicago, United States Sonesta International Hotels Full time

    The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Fro Front Desk, Agent, Operations Manager, Hotel

  • Front Desk Agent

    3 weeks ago

    Chicago, Illinois, United States HEI Hotels & Resorts Full time

    Job Title: Front Desk AgentJoin HEI Hotels & Resorts as a Front Desk Agent and be part of a dynamic team that delivers exceptional guest experiences. As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm and welcoming atmosphere that sets the tone for their stay.Responsibilities:Provide exceptional customer service to...

  • Front Desk Agent

    4 weeks ago

    Chicago, Illinois, United States Hostmark Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn & Homewood Suites in Chicago Downtown West Loop. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable stay.Key ResponsibilitiesProvide...

  • Front Desk Agent

    4 weeks ago

    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Marriott Midway [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and hours of...

  • Front Desk Agent

    2 weeks ago

    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Cambria Hotel Chicago Loop [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    4 weeks ago

    Chicago, Illinois, United States Aimbridge Hospitality Full time

    Job SummaryAimbridge Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Hampton Inn Chicago Downtown/N Loop/Michigan Ave. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a memorable...

  • Front Desk Agent

    5 months ago

    Chicago, United States Hongkong & Shanghai Hotels Group Full time

    ** Front Desk Agent** Business Unit: The Peninsula Chicago Location: Chicago The Peninsula Chicago is seeking an Agent to join our Rooms Division team and be an integral part of our guest-focused service. * Work for a luxury Five-Star Five-Diamond property in the heart of Michigan Avenue, Chicago. * Grow within a diverse multi-outlet property. *...

  • Front Desk Agent

    4 weeks ago

    Chicago, Illinois, United States Marcus Corporation Full time

    Job DescriptionAt AC Marriott Hotel, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Key Responsibilities:Greet and register guests, providing prompt and courteous serviceCheck...

  • Front Desk Agent

    5 months ago

    Chicago, United States Onni Group Full time

    ** Front Desk Agent** **Job Category****:** Hospitality **Requisition Number****:** FRONT002578 Showing 1 location **Job Details** **Description** The Front Desk Agent is responsible for checking guests in and out, running daily reports, handling guest transactions, and maintaining a bank, and answering guest inquiries. They must ensure that the front desk...

  • Front Desk Agent

    5 months ago

    Chicago, United States Millennium Hotels Full time

    **Job Description** We are looking for a Hotel Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work...

  • Front Desk Agent

    4 weeks ago

    Chicago, Illinois, United States Autograph Hotel Chicago Full time

    About UsAt Autograph Hotel Chicago, we offer a unique and sophisticated experience for our guests. Our hotel is conveniently located in the heart of downtown Chicago, providing easy access to vibrant attractions and entertainment options.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent,...

  • Front Desk Agent

    1 week ago

    Chicago, United States Hyatt Full time

    Hyatt Hotels - 28 North Franklin Street [Guest Service / Concierge] As a Front Desk Agent at Hyatt Hotels, you'll: Greet and register the guest, provide outstanding guest service during their stay, and settle the guest's account upon completion of their stay; Register guests making and modifying reservations; Perform hotel operator and concierge duties;...

  • Front Desk Agent

    1 month ago

    Chicago, Illinois, United States Hotel Resource Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hotel Resource. As the first point of contact for our guests, you will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key ResponsibilitiesProvide warm and welcoming service to guests, responding promptly...

  • Front Desk Agent

    7 days ago

    Chicago, Illinois, United States Courtyard Midway Full time

    Job Summary:The Front Desk Agent is responsible for providing exceptional guest service, registering guests, and handling room reservations. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.Responsibilities:Register guests and handle room reservationsProvide exceptional guest service and respond to...

  • Front Desk Agent

    3 months ago

    Chicago, United States Sonesta International Hotels Full time

    Job Description Summary The Front Desk Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The Front Desk Agent serves as the point person with regard to the Front Desk technology...

  • Front Desk Agent

    3 weeks ago

    Chicago, United States Arlo Hotels Full time

    At Arlo Chicago, we believe in helping guests unlock the unexpected and engaging experiences each destination has to offer. Our guests are curious and creative, cosmopolitan, culture seekers that appreciate sophisticated, timeless service. We provide original, chic, and memorable service and experiences that inspire guests to unlock the destination. We’re...

  • Part-Time Front Desk Agent

    4 weeks ago

    Chicago, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Hampton Inn Chicago Downtown [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent Overnight

    3 months ago

    Chicago, United States IHG Full time

    **Your web browser (Chrome 88) is out of date.** **Front Desk Agent Overnight** **Hotel Brand:** InterContinental Hotels **Location:** United States, Illinois, Chicago **Hotel:** InterContinental - Chicago Magnificent Mile (ORDHA) **Job number:** R188791 **Share:** The Front Desk is often the first point of contact and the first impression for guests. Warm,...

  • Front Desk Agent

    3 weeks ago

    Chicago, United States White Lodging Services, Inc. Full time

    Summary: At White Lodging, we know that the hospitality business, like life, is how you make people feel. That’s where you come in. Here you’ll have the opportunity to make unforgettable memories for our guests by providing exceptional service and fostering meaningful connections. In return, we aim to create an environment that allows you to be your...