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Member Experience Officer

4 months ago

Annapolis, United States Educational Systems Federal Credit Union Full time
Join Our Dynamic Team

Educational Systems FCU has proudly served the education community for over 65 years. With over $1.2 billion in assets and 85,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring. Our vision is to be the premier provider of financial solutions for the education community. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams.

About Our Exciting Career Opportunity

We are currently seeking a highly motivated individual with strong service, operational, sales and interpersonal skills to join our dynamic team as a Member Experience Officer. The Member Expereince Officer provides a variety of sales and service functions such as providing information on all Credit Union services and effectively cross-selling the products and services that meet the member's specific needs. Is responsible for managing the day-to-day operations of the branch in the absence of the Assistant Manager (where applicable) and Branch Manager. Supports the Credit Union's membership and asset growth goals by participating in sales campaigns and community outreach events as determined by the Branch Manager. Acts as a sales and service role model for Member Experience staff demonstrating high-level listening, sales and problem resolution skills. Supports Branch Manager in creating and maintaining a sales culture within the branch.

Required Qualifications
  • This position requires a high school diploma or equivalent GED - an associate degree is preferred.
  • Qualified candidates should have a minimum three (3) years financial institution experience, and must have experience selling and cross-selling products or services in a financial institution.
  • One year of supervisory experience and one year of business development experience is preferred. Must have the ability to meet and/or exceed sales goals excellent verbal and written communication skills.
  • This is an onsite position. Must be available to work Saturday.