Account Manager

1 month ago


Dublin, United States Symbiotic Corp. Full time
Job Description
Account Manager (Print)

Location: Dublin, CA

Job Type: Full-time

Symbiotic Services is seeking a highly skilled and customer-focused Account Manager for a print industry client. This is an exciting opportunity for those who excel in customer service and want to work with a leader in the printing sector, producing top-quality products for cosmetics, healthcare, and food industries.

Key Responsibilities:
  • Maintain and grow revenue from existing customers, identifying new opportunities to drive additional income.
  • Act as the main point of contact between customers, sales, and production teams.
  • Set up and maintain customer data in Label Traxx for designated accounts.
  • Conduct regular customer service follow-ups via phone and email.
  • Manage customer orders, confirm pricing, validate artwork, and coordinate outsourcing needs.
  • Provide project management support, ensuring customer expectations align with production capabilities.
  • Oversee inventory programs, maintain customer communications, and ensure timely shipments.
  • Collaborate with sales teams on estimates, complaints, payment issues, and other special projects.
Qualifications:
  • High school diploma or GED required; an associate's degree or relevant college experience is preferred.
  • Minimum two years of customer service experience in a manufacturing environment, ideally in the printing industry.
  • Proficiency in Microsoft Office and ability to learn industry-specific software.
Benefits:
  • Benefits start the first of the month after hire.
  • Free $100,000 Life Insurance & Long Term Disability.
  • 401k with company match.
  • Medical, Dental & Vision Plans (United Healthcare & Kaiser).
  • Paid vacation, sick time, and holidays.
Physical Requirements:
  • Ability to lift/move up to 10 pounds regularly, and up to 25 pounds occasionally.
  • Regular standing, walking, and occasional stooping, kneeling, or crouching.
Equal Opportunity Employer:

Symbiotic Services is committed to diversity and ensures all applicants receive fair and equal treatment, regardless of background or personal characteristics.
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