Solution Advisor

1 month ago

Richardson, United States RealPage Full time
SUMMARY:

The Solution Advisor is a multi-housing industry professional, experienced in Property Management technology and Operations. This position applies multi-housing industry experience and in-depth OneSite product knowledge to help customers effectively optimize their RealPage products. The Solution Advisor is a customer advocate, an effective communicator and listener that possesses the ability to build relationships and trust with customers to drive optimization.

PRIMARY RESPONSIBILITIES

Responsibilities for this position include but are not limited to the following:

  • Maintain advanced knowledge of OneSite Leasing & Rents and integrated products settings and configuration.
  • Maintain knowledge of RealPage products and integrations and able to communicate the value proposition.
  • Maintain advanced knowledge of the Unified Platform and New User Experience.
  • Actively and efficiently manage customer engagements.
  • Keep current on Multifamily industry trends.
  • Create amazing customer experiences that increase customer loyalty and protect ACV (annual contract value).
  • Maintain accurate records within SalesForce of all customer communications.
  • Maintain accurate time tracking of utilization for each engagement.
  • Demonstrate creativity, foresight, and mature judgment in anticipating and solving problems.
  • Manage difficult situations into positive interactions with internal and external customers.
  • Manage relationships to foster open communication regarding strategy, short/long term initiatives and goals.
  • Identify potential revenue opportunities that align with customer business strategy.
  • Participate in projects as needed
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
  • Bachelor's degree or equivalent job experience in multifamily Operations, Implementation, Training or System Administrator role.
  • Minimum of three to five years' experience as a System Administrator or related experience resulting in a deep understanding of OneSite settings.
  • Expert understanding of RealPage's products and services is required.
  • Advanced understanding of property management required at both corporate and property level.
  • Ability to work closely across the customers organization to elicit cooperation from a wide variety of sources, including Senior leadership, Regional management, Accounting, Marketing, and IT.
  • Ability to work independently and in a strong team environment.
  • Outstanding verbal and written communication skills; excellent presentation skills.
  • Flexible, detailed and able to successfully manage change.
  • Outstanding documentation and follow-up capabilities required.
  • Ability to travel (client request, otherwise all meetings are virtual).

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