HR Shared Services Coordinator

3 weeks ago

Edmond, United States OU Health Full time
Position Title:
HR Shared Services Coordinator

Department:
Human Resources

Job Description:

General Description:

Under general supervision, this position will work with a HR Shared Services team providing Tier I support to both employees and external visitors. Serves as the first point of contact for basic questions to incoming calls and emails regarding general topics related to a variety of common HR processes, including but not limited to changing personal information, on-boarding, updating career preferences, benefit questions, etc.

Essential Responsibilities:

Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
  • Serves as Tier 1 Support to OU Health staff including incoming phone calls, Human Resources emails, incoming and outgoing mail.
  • Assists with resolving employee inquires across all HR functional groups, including Total Rewards, Occupational Health, Talent Management, Talent Acquisition and following appropriate escalation points when needed.
  • Actively audits HRIS data for accuracy, researches and resolves discrepancies, and recommends changes to processes to improve efficiency and data accuracy
  • Responds to questions on human resources policies and procedures, directing them to self-service options or escalating as appropriate and educating on Workday entry as needed.
  • Listens and asks questions to understand the root issue to assist employees.
  • Executes inbox tasks in accordance with standard operating procedures, including data-entry transactions in Workday or other systems.
  • Responsible for validating and ensuring all required license and certifications are sourced in accordance with policy and the compliance process is running seamlessly.
  • Assists with and/or manages special projects as needed.
General Responsibilities:
  • Performs other duties as assigned
Education: Bachelor's Degree required. Human Resources or Business degree preferred.

Experience: 1 or more years of professional work experience required. 2 or more years of experience in Human Resources preferred, OR An equivalent combination of education and experience.

License(s)/Certification(s)/Registration(s) Required: None

Knowledge, Skills and Abilities:
  • Excellent listening, verbal, phone and written communication skills
  • Excellent customer service skills
  • Excellent data entry skills
  • Preferred working knowledge of HRIS systems such as Workday
  • Strong problem solving skills and detail orientation
  • Strong knowledge of federal and state laws and how they apply to human resources
  • Strong understanding of and ability to utilize principles of compliance and auditing
  • Ability to multi-task and prioritize in a fast paced environment
  • Ability to manage small project assignments as necessary
  • Ability to work with confidential materials and employee information and maintain confidentiality at all times


Current OU Health Employees - Please click HERE to login.
OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.

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