Client Services Coordinator
2 weeks ago
Company Overview: Orion Security Solutions is a leader in delivering comprehensive security services, including advanced technical, physical, and IT security solutions. Our commitment to excellence sets us apart in the industry.
Position Overview:
We are seeking a dedicated Client Services Coordinator to enhance our operations. This pivotal role involves ensuring optimal client satisfaction by effectively managing service coordination between our technicians and clients.
Key Responsibilities:
- Engage with clients, suppliers, and sales personnel to evaluate service requirements.
- Create service requests and organize work assignments.
- Schedule appointments, allocate technicians, and maintain service documentation.
- Oversee daily technician assignments and workloads.
- Collaborate with vendors to ensure the availability of necessary parts.
- Handle customer accounts and resolve billing inquiries.
Essential Skills and Qualifications:
- Exceptional customer service, communication, and analytical skills.
- Strong focus on safety and compliance.
- Outstanding organizational abilities with a capacity for independent work.
- Comfortable working in an office setting with occasional light physical duties.
- Proficient in Microsoft Office, Google Workspace, and relevant industry tools.
Minimum Requirements:
- High School diploma or equivalent.
- A minimum of two (2) years of relevant experience or education.
- Successful completion of a drug screening and background investigation.
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