Service Coordinator
2 weeks ago
Job DetailsJob LocationHiller Chesapeake - Chesapeake, VADescriptionThe Hiller Companies, LLC has an immediate opening for a Service Coordinator. If you are a dedicated professional with a passion for fire protection and safety, we invite you to apply today.The Hiller Companies is a leading provider of fire protection and safety solutions, dedicated to safeguarding lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. With over 100 years in the industry, our mission is to ensure the highest standard of safety and innovation in comprehensive fire protection services, including installation, inspection, maintenance and repair of critical fire and life safety equipment. Our team remains laser-focused on one goal - making the world a safer place.Job Summary: The Service Coordinator acts as liaison between customers and other Hiller team members to coordinate schedules, materials, and ensure the proper documentation of work is performed. This position is responsible for dispatching personnel to the customer's job site, communicating with clients, and providing guidance to the field service technicians.Key Responsibilities: Creates jobs in service platform.Coordinates acquisition and delivery of equipment and materials needed for jobs.Schedules technicians for open jobs and communicates schedule to technicians and customers.Advocates for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.Recommends new equipment purchases based on changing needs of client companies.Completes jobs to send to invoicing team.Creates and maintains accurate documentation of all processes within their job duties.Supplies customer/jurisdictional authorities with work documentation as applicable.Responds to complaints and resolving issues or matching clients with better services.Adjusts scheduling of recurring services as needed.May assist the Service Manager in quoting jobs as needed.Provides optimal route planning when scheduling to ensure efficiency, reduce travel time, cost, and distance.Delivers quality customer service to ensure clients receive the services they need.Relays information between management and sales to best coordinate service and improve profits.Sends out reminders and confirm appointments for scheduled work.Manages open jobs by documenting scheduling efforts in software platform.Ensures open jobs are scheduled to maintain code compliance based on NFPA requirements.Job costing technicians time and materials used for job.Other duties as assigned.QualificationsWhat We Are Looking For: High School Diploma/GED is required; however, some college is preferred2+ years' experience in business-to-business customer service experience is required.Prior service department experience is preferred, ideally in life and safety, and/or security and communications industry.Confident personality to properly negotiate with outside organization contacts, such as clients and general contractors.Excellent oral and written communication skills.Proficient computer skills, including MS Office Programs and track record of learning and mastering new programs.Strong record-keeping, analytical skills, time management, and job prioritization skills.Remarkable organizational skills and attention to detail.Ensuring that all service technicians have the tools and resources they need to complete their work. They may also be responsible for resolving any issues that arise during a technician's workday. Demonstrated understanding of workflow processes, service operation metrics and customer follow-up.Prior experience with Service Trade or similar program.Working knowledge of JD Edwards E1 or other ERP system.Hiller is a drug-free workplace, an equal opportunity employer and ADA compliant.We are proud to operate according to our Core Values: Passion to Perform, Trust to Act, Act Responsibly and Make It Fun.Most employee benefits start from the first day of employment, including:Competitive compensation package, including pay advancement opportunities for industry certifications and continuing educationComprehensive benefits package, including health, dental & vision insurance, retirement plans, company paid & voluntary life insurance, company paid short-term disability, voluntary long-term disability, critical illness & accident insurance and paid time offCompany-provided training, tools and equipment, including $150 annual boot allowance for employees required to wear safety boots in their jobsCareer advancement potential within a growing company.Join us in our mission to provide comprehensive fire protection solutions and peace of mind to our customers and together let's make the world a safer place.
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