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Senior Solutions Engineer
1 month ago
Memfault is a global team driven by our shared passion to improve the connected world. Our observability helps teams building smart devices deliver better products to their customers. We are the clear leader in our space with an outstanding founding team who know the problem we solve inside and out. Our customers include the makers of amazing IoT devices you have used from Logitech to Lyft, Bose to Traegar Grills.
Be one of the first applicants, read the complete overview of the role below, then send your application for consideration.
We are seeking our second Solutions Engineer. In this role, you will quickly become the product expert within the GTM team. Moreover, you will have the opportunity to help define what sales engineering means to our company and if successful you could lead and grow this critical function. The ideal candidate will have startup experience, a passion for technology, significant software chops and is excited to come down the stack with us
The Role
As a Senior Solutions Engineer, you will provide technical expertise throughout the sales cycle including sales presentations, product demonstrations, and supporting technical evaluations including Proof of Concepts. You will help qualify and close opportunities with customers and have a voice with the product team to help prioritize features based on what you are seeing in the field.
This role will partner cross-functionally with leaders across the business, including Product, Marketing, Customer Experience, and Partnerships.
This position is remote but being close to San Francisco or Boston will be a distinct advantage to get up to speed and spending time with our teams.
What You’ll Be Doing
Getting product owners and engineers excited (as you are) about our product
Demonstrate our product, answer questions, and handle objections during initial sales calls
Scope and manage proof of concepts and help us build technical champions
Partner with the Sales team to help customers see the value of our platform
Be an essential feedback loop to our Product team
Work with our Solution Engineers and our CTO to solve how we will integrate with the customer’s smart devices
Become highly credible in our domain and develop expert knowledge of our end user functionality
What You Should Have
At least 3 years in a Sales Engineering or Solutions Engineering role
Curiosity and charisma, you love learning knew technical topics and sharing them with others
Great written and oral communication skills, you can bring energy and own the Zoom
Ability to consistently run a compelling product demonstration and think on your feet
Confidence to speak your mind, challenge our sales team sometimes the customer
Figure out how to go as broad as possible and as deep as necessary
Be organized, be able to prioritize, and look for guidance over direction
The ability to read the room and know how to thread customer conversations
Bachelor's degree in Computer Science or an adjacent subject
Be able to travel to customers within the US up to 25% of the time
Bonus Points:
Ability to code in C or similar programming language
Experience in the developer tools or cloud observability space
You tinker with hardware and other technical projects on your own time
Gone through the process of bringing an IoT product to market
Who You'll Be Working With
Chris Coleman - Co-Founder, CTO
Tyler Hoffman - Co-Founder, Head of Developer Experience
Andie Cockerill - VP Customer Experience
Dylan Boudraa - SVP of Worldwide Sales
Jake Blair - Sr Solutions Engineer
Just to name a few
We offer full benefits (health, vision, dental, 401k), unlimited PTO, and competitive pay and equity packages. Learn more about benefits and our company values - >
We want you (yes, you) to apply
At Memfault, we believe in the power of diversity and the importance of fostering an inclusive environment where everyone feels valued and empowered. We hold the opinion that diversity is not just a goal, but a key driver of creativity, innovation, and growth. Our commitment to diversity and inclusion is embedded in our company culture and reflected in our policies and practices.
We are proud to be an Equal Opportunity Employer. We do not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity or expression, marital status, or any other characteristic protected by law.
Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria — unlike majority candidates meeting significantly fewer requirements. We strongly encourage you to apply if you're interested: we'd love to know how you can amplify our team with your unique experience
About Memfault
Memfault is the first IoT reliability platform that empowers teams to build more robust devices at scale. Today hardware teams have little insight into how their products are performing and what issues are driving the majority of field failures; with Memfault, they can operate with the same speed and agility as software organizations. Companies like Lyft, Logitech, Bose, Whoop, and Verkada use Memfault's performance monitoring, device debugging, and OTA update capabilities to ship fast and build high-quality products. Memfault was founded by veterans of Pebble, Fitbit, and Oculus and is backed by Stripes, Uncork Capital, Partech, the 5G Innovation Lab, S28 Capital, and Y Combinator. Learn more about Careers at Memfault ->
Memfault recently closed a $24M Series B funding round announced on January 24, 2023. Learn more ->
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