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Service Manager

4 months ago

Elmhurst, United States Crane Payment Innovations Full time

**Service Manager** Location **IL, Elmhurst** Department **Management** Employment Type **Full Time** * Recruit, hire, direct, manage, coach and mentor field service technicians throughout the branch geographical territory.

* Participate in the recruitment and daily supervision of Administrative Assistants.

* Review and evaluate performance of branch field service technicians and where applicable Administrative Assistants.

* Organize and implement branch service contract and servicing programs in a manner which assures branch service department profitability.

* Scheduling of inspections for timely service performance to avoid any inspection credit write-offs against the service branch.

* Timely review and evaluation of PMIA related statements including Two-month renewal listings, Customer detail master list, Contract activity (PS. XLS), Credit Report of service commission, revenue and inspections.

* Working knowledge of Profit and Loss Service Statements.

* Working knowledge of service department expenses.

* Review technician service call reports and processing of other service paperwork and reporting.

* Management of branch parts inventory and technician/remote customer inventories.

* Demonstrate and enforce strict and consistent quality standards and compliance of all company policies, procedures and safety regulations.

* Oversee field service technician use and maintenance of company provided assets including fleet vehicles, tablet computers and mobile phones.

* Approval of employee time and attendance reports using ADP on-line application tool.

* Extended service coverage hours and on-call when required.

* All other duties as required.

* 5+ years of progressively responsible field service experience, or equivalent.

* Proficient in MS Office applications particularly Outlook and Excel.

* Thorough understanding of iOS and MS Operating Systems and PC networking.

* Impeccable Integrity. Must be able to gain access to highly secured environments.

* Occupational licenses may be necessary to obtain depending on territory/accounts.

* Proficient with electro-mechanical and software applications technologies.

* Excellent verbal and written communication skills and the ability to write or speak about complicated issues in a manner that will be understood by all.

* Strong Attention to details - able to proof their own work and the work of their staff to make certain that pay information and other important details are entered and tracked properly.

* Personable, approachable and able to work easily with others at all levels.

* Extroverted and positive personality even in the most dire situations.

* Tenacious and has the creativity and determination to continue with even the most difficult assignments.

* Exceptionally well organized and able to prioritize their work.

* Ability to set and track goals for themselves.

* Ability to multi-task and work on more than one project at a time .

* Ability to initiate and follow through on assignments without outside monitoring and work as a proactive team player.

* Be able to motivate others and create a positive team spirit.

* Ability to plan and execute group training sessions.

* Ability to mentor employees with respect to career and professional goals.

* Develop good relationships internally with key Company personnel and departments as needed.

* Able to commit to and meet project deadlines.

* Required to travel or be on the road servicing equipment at clients in the assigned branch geographical territory. The amount of time calling on and servicing clients in the field will range from 40-80% and will depend on branch size and staffing levels.

* Able to lift, push or carry a minimum of 50 or more pounds such as large money counting machines and parts in and out of client sites. The job requires kneeling, bending, twisting, lifting and squatting to service equipment on the ground.

* Hand and wrist dexterity needed to turn screwdrivers and replace parts on equipment.

* Phone calls, desk/computer work up to 50% of the time depending on branch size and staffing levels.

* Technician training and oversight of resolution delivery up to 50% of the time.

* Ability to drive for long periods of time.