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Customer Service Specialist
2 months ago
Typical pay range: $19.75 - $24.23 per hour based on experience.
This position is a remote hybrid role based in Bend, Oregon.****ST. CHARLES HEALTH SYSTEM****
****JOB DESCRIPTION****
****TITLE:****
Customer Service Specialist
****REPORTS TO POSITION:****
Patient Financial Services Supervisor
****DEPARTMENT:****
Patient Financial Services
****DATE LAST REVIEWED:****
8/14/2017
****OUR VISION:**** Creating Americas healthiest community, together
****OUR MISSION:**** In the spirit of love and compassion, better health, better care, better value
****OUR VALUES:**** Accountability, Caring and Teamwork
****DEPARTMENT SUMMARY:**** The Patient Financial Services department provides many services to our multi-hospital and medical group organization focusing on the patient financial experience along the entire continuum of care. Our goal is to deliver a delightful, transparent and seamless experience to our patients and customers that captures and collects the revenue earned by St. Charles Health System in a quality, efficient and timely manner.
****POSITION OVERVIEW:**** Customer Service Specialist delivers
quality customer service while assisting with departmental duties. This position does not directly manage any other caregivers.
****ESSENTIAL FUNCTIONS AND DUTIES:****
Answers incoming customer service phone calls and walk in inquiries.
Communicates effectively with a wide range of customers, using strong interpersonal/public
relation and time management skills.
Enters clear and concise documentation in the patient health information system.
Reviews/works reports and queues.
Conducts financial interviews with patients/responsible
parties to determine the ability to pay and determine the payment plan.
Maintains productivity and quality standards.
Supports the vision, mission and values of the organization in all respects.
Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.
Provides and maintains a safe environment for caregivers, patients and guests.
Conducts all activities with the highest standards of professionalism and confidentiality.
Complies with all applicable laws, regulations, policies and procedures, supporting the organizations corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.
Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.
May perform additional duties of similar complexity within the organization, as required or assigned.
****EDUCATION****
****Required****: High School diploma or GED
****Preferred****: Additional high school or college courses up to one year in medical terminology and office practices preferred.
****LICENSURE/CERTIFICATION/REGISTRATION****
****Required****: N/A
****Preferred****: N/A
****EXPERIENCE****
****Required****: One year experience in data processing, word processing, accounting, or health care clerical work required.
****Preferred****: N/A
****PERSONAL PROTECTIVE EQUIPMENT****
Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.
****ADDITIONAL POSITION INFORMATION:****
.
Schedule Weekly Hours:
40Caregiver Type:
RegularShift:
First Shift (United States of America)NoJob Family:
SPECIALIST PATIENT FINANCIAL SERVICESScheduled Days of the Week:
Monday-FridayShift Start & End Time:
8-16:30locationBend, ORlocationBend, ORlocationBend, ORSt. Charles Health System is a private, nonprofit organization, dedicated to providing high-quality care and the latest in health care technology to the communities it serves. Headquartered in Bend, Ore., St. Charles is an integrated delivery system, with a strong focus on population health, that provides a full range of evidence-based health care services within a 32,000-square-mile area in Central and Eastern Oregon.
The health system owns and operates a trauma level II, tertiary referral center in Bend, a trauma level III, type B rural hospital in Redmond, and trauma level IV critical access hospitals in both Prineville and Madras. As the largest employer in Central Oregon, St. Charles Health System and St. Charles Medical Group care for our communities in more than two dozen outpatient clinics and in more than 20 specialty areas of medicine.
For additional information, such as Career FAQ's, benefits, and why your dream job awaits, please visit our
site.
St. Charles Health System is required by the Oregon state mandate to ensure all healthcare workers are fully vaccinated for COVID-19 or have applied for and been granted a medical or religious exception that can be reasonably accommodated for their role.
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