Patient Experience Representative II

2 days ago


Boston, United States Children's Hospital Boston Full time

76947BRJob Posting Title:Patient Experience Representative II - North Dartmouth (onsite)Department:Ambulatory Services- Outpatient AdministrationAutoReqId:76947BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions

(Not eligible for internal folks)

100% onsite and the hours are Mon-Fri. 8:30-5pm.

This Patient Experience Representative is 100% in North Dartmouth office and will be responsible for:

+ Patient Encounter Management:

+ Providing positive and effective customer service that supports unit operations

+ Collaborating with referring providers and practices

+ Scheduling patients and supporting the patient encounter

+ Check In / Check Out:

+ Greeting and directing patients, families and visitors

+ Monitoring daily schedule and coordinating flow with clinicians/supervisor

+ Facilitating and directing communication with Financial Counseling

+ Administrative:

+ Providing routine clerical support as needed

To qualify, you must have:

+ A high school level of education required. Bachelor's Degree preferred

+ Required Experience: Internal candidates: Minimum 6 months as a PER; External candidates: Minimum of 6 months relevant healthcare experience

+ The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

+ The ability to work with diverse internal and external constituencies

Boston Childrens Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LIonsite

Office/Site Location:North DartmouthRegular, Temporary, Per Diem:Regular Remote Eligibility :Onsite Only



  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This is a unique opportunity to make a meaningful impact on the lives of our patients and families.Key ResponsibilitiesProvide exceptional customer service to patients and families, responding to routine inquiries and resolving...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled Patient Experience Representative II to join our team at Boston Children's Hospital. This role is responsible for ensuring the best possible patient experience by monitoring clinic activity and providing positive and effective customer service.Key ResponsibilitiesProvide exceptional customer service to patients and...


  • Boston, United States Boston Children's Hospital Full time

    *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions* The Patient Experience Representative will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit operationsCollaborating with referring providers and practicesObtaining required authorizations to compile...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryBoston Children's Hospital is seeking a highly skilled and compassionate Patient Experience Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service, coordinating patient encounters, and ensuring a smooth and efficient patient flow.Key ResponsibilitiesProvide...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryBoston Children's Hospital is seeking a skilled Patient Experience Representative to join our team. As a key member of our Emergency Department, you will play a vital role in providing exceptional customer service and supporting administrative operations.Key ResponsibilitiesProvide positive and effective customer service to patients, families, and...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our clinical support team, you will play a vital role in ensuring that our patients and families receive exceptional care and service.Key ResponsibilitiesProvide positive and effective customer...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Patient Experience Representative to join our team at Boston Children's Hospital. As a key member of our Emergency Department, you will play a critical role in providing exceptional customer service and supporting the administrative operations of our department.Key ResponsibilitiesProvide...

  • Patient Navigator II

    2 weeks ago


    Boston, United States Boston Medical Center Full time

    POSITION SUMMARY: The Patient Navigator II guides patients through the health care system and ensures that patients and members are able to access culturally and linguistically appropriate services in a timely and cost effective manner. The Patient Navigator II helps patients arrive at scheduled appointments on time and prepared for specific procedures....


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for:Patient Encounter Management:Providing positive and effective customer service that supports unit...


  • Boston, Massachusetts, United States Boston Children's Hospital Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Experience Representative to join our Neurology team at Boston Children's Hospital. As a key member of our team, you will be responsible for providing exceptional patient care and administrative support to our patients and families.Key ResponsibilitiesProvide positive and effective customer...


  • Boston, Massachusetts, United States Children's Hospital Boston Full time

    {"Job Posting Title": "Per Diem Patient Experience Representative", "Department": "Radiology", "Job Posting Category": "Administration", "Job Posting Description": "We are seeking a Per Diem Patient Experience Representative to provide exceptional customer service to patients and families in our Radiology department. Responsibilities include: * Providing...


  • Boston, United States Boston Children's Hospital Full time

    Job Posting Description Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks) This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...


  • Boston, United States Boston Children's Hospital Full time

    Schedule: 8:30-5 M-F *PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)This Patient Experience Representative is hybrid (1-2 days remote after training) and will be responsible for: Patient Encounter Management: Providing positive and effective customer service that supports unit...


  • Boston, United States Children's Hospital Boston Full time

    76221BRJob Posting Title:Patient Experience Representative - Weekend EveningsDepartment:Cardiovascular ProgramAutoReqId:76221BRStatus:Part-TimeStandard Hours per Week:8 Job Posting Category:AdministrationJob Posting Description: Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives....


  • South Boston, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 6+ Months Onsite: Shift - Monday - Thursday 8 am - 5:30 pm, Friday 8 am - 12 pmJob Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health...


  • South Boston, United States Global Technical Talent Full time

    Phlebotomist Patient Services Representative Contract Duration 6+ Months Onsite: Shift - Monday - Thursday 8 am - 5:30 pm, Friday 8 am - 12 pmJob Description: The Phlebotomist Patient Services Representative II (PSR II) represents the face of our company to patients who come in, both as part of their health routine and for insights into life-defining health...


  • Boston, United States Boston Children's Hospital Full time

    Boston Children’s Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient...


  • Boston, United States Boston Children's Hospital Full time

    Boston Childrens Hospital is currently hiring in multiple departments for several part time Patient Experience Representatives. Our biggest need right now is 3-11:30 pm coverage, but we also have overnight openings. This role would be working every other Sat & Sun (8 hours each day) + every other Holiday. Hiring in; Cardiology and ICU This Patient Experience...


  • Boston, United States Boston Children's Hospital Full time

    We currently have an open position in our Boston office for a Senior Patient Experience Representative role. This role will support multiple sub-specialties within Ophthalmology. The shifts can vary, and some hours can start as early as 7:15-3:15 pm, 8-4:30 pm, 8:30-5 pm, 9-5:30 or 11 am-7:30 pm (rare) and requires Saturday clinic coverage as well (once...