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Hotel Front Desk Clerk

2 months ago

Florence, United States LaQuinta Inn & Suites Florence Cincinnati Airport Full time
Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours are 3pm -11pm should start their application today

Responsibilities

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct
•Handle customer complaints as necessary
•Connect with the housekeeping department to ensure guest accommodations are ready

Qualifications

•Must be able to stand for a minimum of eight hours per shift
•Working knowledge of Microsoft Office and reservation management systems
•Must have graduated high school, received a GED or equivalent
•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•1+ year of hotel industry experience or related job preferred
•Comfortable taking telephone calls and mitigating stressful situations