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Customer Service Specialist

3 months ago

Lakeland, United States GetixHealth Full time

Location:

Lakeland, 115 S Missouri Ave, Suite 300, Lakeland, FL 33815, USA Responsibilities: Responding to telephone inquiries (inbound/outbound), utilizing standard procedures and scripts. Gathering information, performing research, and resolving customer inquiries. Communicating appropriate options for resolution in a timely manner. Informing customers/patients about services available and assessing their needs. Scheduling work to ensure accurate phone coverage, prioritize calls, and escalate as required. Assisting in planning and implementing department goals and making recommendations to management to improve efficiency and effectiveness. Establishing and maintaining effective working relationships with various stakeholders. Education and Experience: High school diploma or college degree from an accredited college or university. Two to five years of industry experience in medical revenue cycle management is required. Medical experience, either practical or classroom knowledge, is needed. Understanding of the medical revenue cycle, excellent communication skills, knowledge of HIPAA rules, and ability to work collaboratively in a team environment. PC proficiency in MS Office Suite Applications. Work Environment/Physical Requirements: Office environment, occasional lifting up to 25 lbs, prolonged sitting with frequent bending and stooping. Additional Notes: Must be able to work any 8-hr. shift, Monday – Friday. This role profile is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position. GetixHealth is an equal employment opportunity employer. Qualifications: Thought Provoking: Capable of making others think deeply on a subject. Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well. Dedicated: Devoted to a task or purpose with loyalty or integrity. Motivations: Goal Completion: Inspired to perform well by the completion of tasks. Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals. Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

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