International Customer Service Representative

2 months ago

Los Angeles, United States SEKO Full time

** International Customer Service Representative**

**Job Category****:** Operations **Requisition Number****:** INTER001076 Showing 1 location **Job Details**

**Description**

To ensure we retain our position at the forefront of this exciting and rapidly-developing global industry, it is essential that we find new people to work with us, who understand our company values and want to share in the future success of the business. If you relish a challenge, feel you have what it takes to work at the peak of the global logistics industry, enjoy a heavy-volume, fast-paced environment, and want to interact directly with SEKOs customers and partners and the consuming public, we are looking for an experienced Customer Service Representative to join the Customer Service team.

**Key responsibilities will include:**

Respond to phone calls and emails from SEKOs customers and partners as well as consumers inquiring about shipment status

* Enter shipment data into SEKOs systems, including recoveries, PODs, and alerts

* Schedule pick-ups

* Enter new accounts into SEKOs systems and perform maintenance on existing accounts

* Resolve issues with shipments by engaging with SEKOs partners

* Comply with SEKOs C-TPAT Security Profile

* Expected to uphold SEKOs Core Values

**Professional Experience/Qualifications:**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

**Education And/Or Experience**

* High School Diploma or GED Equivalent

* 3-5 Years in a Customer Service role

**Other Qualifications**

* Logistics industry experience a plus

* Call center experience a plus

* Demonstrated proficiency and understanding of Microsoft Office, Email and general computer functions

* Proficiency in data entry required

* Ability to prioritize, handle multiple projects simultaneously, and achieve goals on time

* Ability to work independently with general guidance

* Ability to work with cross-functional teams

* Excellent written and verbal communication skills

SEKO Logistics does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

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**Education**

**Experience**

**Licenses & Certifications**

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