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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at IAA, an RB Global, Inc. company.
Key Responsibilities- Provide exceptional customer support through various communication channels, including phone, email, and in-person interactions.
- Process customer orders and assignments, and enter data into our internal systems with accuracy and efficiency.
- Respond to customer inquiries and requests in a timely and professional manner.
- Set up and maintain customer records, and perform related clerical duties.
- Assist with other duties as needed to support the team and drive business growth.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers.
- Ability to work independently and as part of a team, with a positive and flexible attitude.
- Strong digital literacy and proficiency in using computer systems and software.
- Time management skills and ability to prioritize tasks effectively.
- Professional and clean appearance, with a strong commitment to customer service.
- A high school diploma or equivalent work experience is preferred.
- 0-2 years of previous work experience in a customer-facing role.
IAA, an RB Global, Inc. company, is a leading global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. We leverage leading-edge technology and focus on innovation to facilitate the marketing and sale of total-loss, damaged, and low-value vehicles. Our unique platform serves a global buyer base and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations.
