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Supervisor, Patient Registration
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Supervisor, Patient Registration
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Patient Registration Representative
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Patient Registration Representative
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Patient Registration Representative
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Kansas City, United States The University of Kansas Hospital Full timePosition Title Patient Registration Representative Monday-Friday 2:30pm-11:00pm Bell Hospital Position Summary / Career Interest: The Patient Registration Representative is responsible for Inpatient/ Outpatient registrations for the Health System. Obtains proper patient identification, demographics and financial information to adequately register and secure...
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Patient Service Representative
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Patient Registration Representative
2 months ago
Description
We know there is someone out there that will make an excellent addition to our team. Someone who gets along well with others, is thorough and efficient, can follow company procedures, is able to multi-task and has amazing customer service. Our clinic is a dynamic place to work, practice, and grow. We have 4 primary care health centers and deliver integrated services including Medical, Behavioral Health, Pharmacy, Dental, specialty referrals, chronic disease management, health education, and much, much more.
Location: Monument Valley, Utah
Full-time Benefits include: Full health insurance, 5% of gross to a 403b retirement account, life insurance, Vacation leave, PTO leave, Holiday pay, Short/Long term disability, wellness benefit
Essential Duties and Responsibilities
This position will carry out the following responsibilities:
Serves each and every person with amazing customer service, by answering questions, providing service information, resolving concerns in a positive, helpful manner, by applying soft skills strategies.
Collect, input, update, scan Patient Registration demographics and documents.
Ensure that all patient information is adequately updated at each encounter;
Cordially answer incoming UNHS phone calls; taking care to assure that accurate messages are taken and delivered to the appropriate personnel being careful to screen calls for all medical providers and taking messages for the providers;
Competent in scheduling, rescheduling, cancelling Patient appointments. Knowledge of appointment types and events, understand the scheduling system.
Knowledge of the different types of insurance, how insurance works, insurance verification, eligibility, copayments, deductible and reimbursement.
Collect payments/co-payments at the time of check-in, before services are rendered. Competent in using and understanding the payment process, ie. Opening and closing batches, post payments, reconcile batch and ledger at end of each shift, compile, and label cash transmittal bag daily.
Help maintain a peaceful and orderly waiting room environment, including helping to deal with any frustrated patients;
Help to maintain a smooth flow of patients from the waiting room to exam rooms and elsewhere;
Help to maintain a working relationship between the front office and clinical staff;
Ensure the standards of dress in order to present a professional appearance.
Follow all personnel policies and procedures of Utah Navajo Health System, Inc.;
Maintain patient and business confidentiality as per UNHS's policies and procedures, as well as in compliance with H1PAA and other applicable law;
Any other tasks, projects, or duties that are requested by the Employee's supervisor or other UNHS management or administration that is at all reasonably related to UNHS and/or the Employee's employment with UNHS.
Requirements
Must have at least two year of direct work experience with communicating and assisting the general public; preferably in a healthcare related work environment
Ability to communicate in Navajo is preferred.
Must be able to work well with others.
Must be able to work flexible hours and some Saturdays.
Must have an excellent work history and customer service mindset.
Education & Experience
: High School Diploma with a Minimum of 2 years dental or medical front desk experience preferred. Other front office experience is acceptable.
As a Tribal Organization the Utah Navajo Health System, Inc. (UNHS) treats patients with high risk and underlying chronic medical conditions. Therefore, UNHS requires its employees to show proof of immunization prior to their employment with UNHS or during their employment. Below is a list of immunizations/vaccinations required to be employed or to continue employment with UNHS.
The immunizations/vaccinations include but not limited to following:
MMR (Measles Rubeola, Mumps, Rubella): Documentation of two MMR vaccines (OR) Documentation of MMR titers.
Complete Hepatitis B vaccine series (3 doses), documented proof of titers indicating immunity, or a declination that may be signed upon
arrival.
Proof of up-to-date PPD skin testing, if previously negative (OR) Proof of positive PPD skin test with the most recent chest x-ray and treatment history.
Tetanus, diphtheria, and pertussis (Tdap).
Varicella titers, history of varicella or varicella immunization series.
Influenza vaccine for the current year.
COVID-19 vaccine
Any other vaccinations as requested.
UNHS would not be able to achieve our goal of quality equitable healthcare for people living in Southeastern Utah without our committed and competent staff. UNHS continually attracts the most devoted healthcare professionals and administrators this region has to offer. We offer the opportunity to work with a dynamic team providing care to medically underserved communities.
UNHS hires in accordance with EEOC standards. The UNHS gives preference to eligible and qualified applicants in accordance with the Navajo preference in Employment Act.
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