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Patient Registration Representative
3 months ago
Patient Registration Representative (Sat & Sun 7a - 7:30p)
Position Summary / Career Interest:
The Patient Registration Representative is responsible for Inpatient/Outpatient registrations for the Health System. Obtains proper patient identification, demographics, and financial information to adequately register and secure the patient encounter. Responsible for POS collections as required. Maintains a constant focus on providing excellent customer service to patients/families and a professional image.
Responsibilities and Essential Job Functions:
Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
Monitors schedule daily for patients arriving at the department for the day if applicable.
Responsible for admitting/registering scheduled and non-scheduled or emergent patients for the assigned department.
Conducts bedside admission on patients who are direct admits to the unit as needed.
Obtains identification to assure accuracy of demographic and insurance information. Enter information in the computer system with the correct spelling of patient name and diagnosis, date of birth, social security number, employer, guarantor, and correct medical record number.
Greets the patient and/or relative. Interviews and obtains or rechecks pertinent information.
As required, collects co-payments or deposits as appropriate for the service being rendered.
Responsible for balancing the cash drawer as part of the end-of-the-day process.
Explains facility policies and ensures the patient and/or relative understand and sign the consent for treatment and insurance forms at the appropriate time. Clear and accurate documentation should be entered on the appropriate forms and keyed into the computer system.
Complies with Medicare/Medicaid and other insurance rules and regulations.
Completes MSPQ as required for admission.
Attends and participates in staff training or education which relates to their position and would contribute to their knowledge.
Responsible for the inventory and release of patient valuables placed in the safe following all requirements as described in the department policy as needed.
Provide coverage as requested in all areas of Admitting following established guidelines.
Knowledgeable of administrative policies, department procedures, third party coverage, and required admission and insurance documents.
Responsible for other duties or projects, which are assigned by Management. These may include special projects, telephone coverage, filing, scanning, copying, and other duties as instructed.
Must be able to perform the professional, clinical and/or technical competencies of the assigned unit or department.
These statements are intended to describe the essential functions of the job and are not intended to be an exhaustive list of all responsibilities. Skills and duties may vary dependent upon your department or unit. Other duties may be assigned as required.
Required Education and Experience:
High School Graduate or GED.
Preferred Education and Experience:
1 or more years of experience in clerical, registration, and/or customer service within a health care setting.
About The University of Kansas Health System
As part of the region’s premier academic medical center, The University of Kansas Health System in Kansas City is a world-class healthcare provider and destination for complex care and diagnosis. We are driven by our commitment to service, continuous improvement, and to the highest degree of excellence. Collaboration between physicians, nurses, researchers, educators, and other professionals who share their expertise leads to exciting discoveries and life-changing treatments for the people we serve.
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