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FOH Operations Manager

4 months ago

Murrieta, United States Bowlero Corporation Full time

Overview:

Imagine your ideal job. Now add bowling. And arcade games. And parties every day of the week. This isnt any ordinary office; its the beginning of a bowled new career as a Restaurant/Hospitality Manager with Bowlero Corp.

Our Restaurant/Hospitality Managers assist the General Manager with all aspects of the center and its management. In the General Managers absence, theyre the ones who hold down the fort, assuming responsibility for all center and floor management, from entertainment to Food & Beverage to the property and its equipment as a whole. Amid all their day-to-day, our Restaurant/Hospitality Managers maintain an unwavering commitment to guest satisfaction and a dedication to developing the teams hourly staff. If youve ever thought of becoming a General Manager at one of our centers, then the Restaurant/Hospitality Manager is a great place to start.

ESSENTIAL DUTIES: Get a glimpse of all youll experience as a Restaurant/Hospitality Manager

MAKE GUESTS PRIORITY #1

  • Be a champion for our guests, consistently delivering exceptional service, soliciting valuable feedback, and actively addressing and resolving guest complaints

NEVER STOP IMPROVING

  • Continually hone our operational execution; schedule staffing levels to meet your centers needs and maximize the guest experience

TAKE EVERY OPPORTUNITY

  • Capitalize on all business opportunities in your market area by executing our marketing strategies to drive sales (leagues, open play bowling, etc.)

PARTNER WITH LEAGUES

  • Develop and maintain a good relationship with league bowlers and officers to help grow our league business; adhere to league formats, distribute league announcements, and perform other administrative duties associated with our leagues

ASSEMBLE AN ALL-STAR TEAM

  • Recruit, hire, train, and schedule a talented team of hourly center staff

SHOW OFF THOSE MANAGEMENT SKILLS

  • Lead the team and influence them through effective motivation; leverage the individual strengths of your team members to ensure guest satisfaction and maximize center productivity; delegate, delegate, delegate...

DRIVE FOOD & BEVERAGE SALES

  • Oversee the management and expansion of your centers Food & Beverage program, ensuring the highest quality standards and exceptional guest satisfaction in our dining offerings. Provide ongoing training and supervision to ensure consistent execution of corporate initiatives and standards, fostering a thriving sales culture.

REMAIN FLEXIBLE

  • An ability to work varying shifts, from weekends to holidays, in addition to extended workdays as needed by your center.

WHO YOU ARE

As committed member of our team, youre ready to fill in for your centers General Manager as needed. Your guest service sensibility is as strong as your interpersonal and communication skills. Youre flexible enough to support the center through extended workdays, in addition to being able to work nights, weekends, and holidays. Whats more, youre a dedicated team player whos great at developing the talents of your team, and youre looking to ultimately take the next step towards becoming a General Manager.


DESIRED SKILLS: Check out the desired skills below and see if you have what it takes to join our world-class team

  • 2+ Years of Management Experience
  • Bachelors Degree
  • The ability to supervise center operations staff
  • Strong Team Player
  • Exceptional People Developer
  • Customer Service Pro
  • Knowledge of POS register systems

With approximately 350 entertainment destinations spanning North America, our portfolio includes renowned brands like Bowlero, Lucky Strike, AMF, and the Professional Bowlers Association (PBA). As a company, we are committed to diversity, dedicated to our guests, and devoted to making the work-life experience a joy for one another. When work is this much fun, it doesnt feel like work at all. Join our team of over 12,000 associates and experience the fulfillment of being part of the Bowlero family.

The approximate pay range for this position is $25.00 - $32.00 hourly. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.

Bowlero offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: www.bowlerocorp.com/careers/benefits

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