Service Coordinator
2 weeks ago
Job Type
Full-time
Description
About Huckestein Mechanical LLC
Huckestein Mechanical LLC has been a respected name in the mechanical contracting industry for over 70 years. Our service-focused approach offers a unique perspective on the value we provide to our clients. We specialize in evaluating, designing, installing, and maintaining commercial mechanical systems that maximize energy efficiency, reduce costs, and improve performance. Backed by the financial and technical resources of Service Logic - the nation's leading energy and mechanical services company - we deliver tailored services, state-of-the-art technology solutions, and industry expertise to drive value for our clients.
We are seeking a highly organized and customer-focused Service Coordinator to join our Sales team to manage customer communications, be responsible for confirming service appointments, and to ensure all service-related documentation and reporting is accurate and up to date. This role is crucial in maintaining our high standards of customer satisfaction and operational efficiency.
Responsibilities
Appointment Confirmation
- Confirm service appointments with customers, providing them with necessary details and ensuring readiness for the service visit.
- Act as a primary point of contact for customers regarding service scheduling, updates, and follow-up inquiries.
- Ensure clear and effective communication to enhance customer satisfaction.
- Maintain accurate records of service schedules, work orders, customer interactions, and technician deployments.
- Prepare and submit reports on service activities and performance metrics.
- Create new emergency work orders.
- Generate PM (Preventive Maintenance) work orders.
- Coordinate and manage service schedules, ensuring technicians are efficiently assigned to service calls and customer appointments.
- Manage the schedule board and ensure optimal routing for technicians.
- Emergency call dispatch.
- Proactively schedule PM work orders.
- Proactively schedule SP (Service Project) and QQ (Quality and Quote) work orders.
- Process and manage purchase requests for parts and supplies needed for service tasks, ensuring timely acquisition to avoid delays in service delivery.
- Confirm technician purchase orders (POs) twice daily.
- Key in technician-generated purchase order details.
- Issue consumable purchase orders (POs).
- Issue truck stock purchase orders (POs).
- Issue tool purchase orders (POs).
- Create and maintain accurate contract records for service agreements, ensuring all customer and service details are correctly captured and stored.
- Create new sites.
- Create equipment records.
- Create PM schedule records.
- Create PM task records.
- Create PM material lists.
- Update and amend contract records as needed to reflect changes in service agreements, including extensions, scope adjustments, and other modifications.
For the role described, which involves a blend of customer service, communication, as well as administrative documentation and reporting, the following qualifications would be beneficial:
- High school diploma or equivalent; post-secondary education in business administration, customer service, or a related field is a plus.
- Minimum of two (2) years of experience in a customer service, administrative, or service coordination role, preferably in the HVAC or mechanical services industry.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with service management software.
- Attention to detail and accuracy in documentation and reporting.
- Ability to multitask and prioritize in a fast-paced environment.
- Customer-focus with a commitment to providing exceptional service.
- Work for a company committed to excellence and customer satisfaction.
- Opportunities for professional growth and development.
- Collaborate with a team of dedicated and skilled professionals.
- Competitive compensation and benefits package.
Huckestein Mechanical Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
-
Service Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States Hobart Service Full timeAbout the RoleHobart Service is seeking a highly skilled and organized individual to join our team as a Service Coordinator. In this role, you will be responsible for providing exceptional customer service, coordinating service calls, and ensuring timely and efficient resolution of customer issues.Key ResponsibilitiesAnswer all incoming service requests and...
-
Service Coordinator
4 weeks ago
Pittsburgh, Pennsylvania, United States Hobart Service Full timeAbout the RoleHobart Service is seeking a highly skilled and organized individual to join our team as a Service Coordinator. In this role, you will be responsible for providing exceptional customer service and ensuring the efficient dispatch of service calls to our technicians.Key ResponsibilitiesAnswer all incoming service requests and log customer calls...
-
Service Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States Service Coordination Unlimited Inc Full timeJob Title: Service Coordinator IAt Service Coordination Unlimited, we are seeking a highly skilled and compassionate Service Coordinator I to join our team. As a Service Coordinator I, you will play a vital role in supporting individuals in achieving their person-centered goals and living as independently as possible.Key Responsibilities:Assess and identify...
-
Service Coordinator/Case Manager
6 days ago
Pittsburgh, Pennsylvania, United States Service Access & Management, Inc. Full timeEmpower Lives and Create ChangeWe are seeking a dedicated and compassionate Service Coordinator to join our team at Service Access & Management, Inc. In this role, you will provide essential support to individuals involved with Long Term Support and Services, helping them navigate and access the resources they need.What We OfferSupportive Learning...
-
Services Coordinator
1 week ago
Pittsburgh, United States Epilepsy Association of Western and Central PA Full timeProgram Services Coordinator/Pittsburgh, PA Office – Work with the Epilepsy Association of Western & Central PA and its program team to address the needs of children and families impacted by epilepsy. This Program Services Coordinator provides information, support, and referral services, facilitates public awareness through education and outreach...
-
Service Coordinator
1 day ago
Pittsburgh, Pennsylvania, United States Housing Authority of the City of Pittsburgh Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Coordinator to join our team at the Housing Authority of the City of Pittsburgh. The successful candidate will be responsible for providing support services to residents, including intake assessments, resource referrals, and case management.Key ResponsibilitiesMarket the program to...
-
Service Coordinator
1 week ago
Pittsburgh, Pennsylvania, United States Partners For Quality Full timeJob Title: Service CoordinatorAt Partners For Quality, we are seeking a highly skilled and compassionate Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in supporting individuals with chronic and persistent mental illness, helping them achieve their goals and improve their overall well-being.Responsibilities:Conduct...
-
Service Coordinator
1 month ago
Pittsburgh, United States Partners For Quality Full timeOverview: ORGANIZATION: Milestone Centers Inc. DEPARTMENT:Service Coordination POSITION:Service Coordinator STATUS: Full Time; Salary LOCATION: Wilkinsburg Milestone Centers, a subsidiary of Partners For Quality Inc., is a nonprofit, community-based human services agency supporting individuals with behavioral health challenges and intellectual &...
-
Service Coordinator Community Services
2 weeks ago
Pittsburgh, Pennsylvania, United States Trinity Health Full timeJob Title: Service Coordinator Community ServicesWe are seeking a highly skilled and compassionate Service Coordinator to join our team at Trinity Health. As a Service Coordinator, you will play a vital role in providing comprehensive support services to our clients, ensuring they receive the necessary assistance and resources to achieve their goals.Job...
-
Supports Coordinator
1 week ago
Pittsburgh, Pennsylvania, United States Service Coordination Unlimited Inc Full timeAbout the RoleWe are seeking a highly motivated and compassionate Supports Coordinator to join our team at Service Coordination Unlimited Inc. As a Supports Coordinator, you will play a vital role in supporting individuals in achieving their person-centered goals and living as independently as possible.Key ResponsibilitiesAssess, identify, secure, and...
-
Supports Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States Service Coordination Unlimited Inc Full timeJob SummaryWe are seeking a highly motivated and compassionate Supports Coordinator to join our team at Service Coordination Unlimited Inc. As a key member of our team, you will play a vital role in supporting individuals in achieving their person-centered goals and living as independently as possible.Key ResponsibilitiesAssess and identify the unique needs...
-
Building Services Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States University of Pittsburgh Full timeJob SummaryThe Building Services Coordinator I is responsible for assisting in the management of the building and accompanying facilities. This includes coordinating maintenance services, routine repairs, emergency repairs, and inspections, as well as managing the preventative maintenance program.Key ResponsibilitiesAssist in the management of the building...
-
Service Coordinator Community Services
3 months ago
Pittsburgh, United States Trinity Health Full timeEmployment Type: Full timeShift: Day Shift Description: POSITION PURPOSE: As a Service Coordinator in social services, you will be responsible for coordinating and providing comprehensive support services to clients, ensuring they receive the necessary assistance and resources. Your role will involve collaborating with social workers, healthcare providers,...
-
Service Coordinator
4 weeks ago
Pittsburgh, Pennsylvania, United States Partners For Quality Full timeJob SummaryWe are seeking a highly motivated and compassionate Service Coordinator to join our team at Partners For Quality. As a Service Coordinator, you will play a critical role in supporting individuals with chronic and persistent mental illness, developing individualized service plans, and assisting with achieving these goals within the framework of...
-
Patient Services Coordinator
2 weeks ago
Pittsburgh, Pennsylvania, United States University of Pittsburgh Full timePatient Services Coordinator Job DescriptionWe are seeking a highly motivated and detail-oriented Patient Services Coordinator to join our team at the University of Pittsburgh. The successful candidate will provide administrative support for patient care, including appointment scheduling, answering patient questions, and maintaining accurate databases and...
-
Office Services Coordinator
4 weeks ago
Pittsburgh, Pennsylvania, United States K&L Gates LLP Full timeAbout the RoleWe are seeking an Office Services Assistant to join our team at K&L Gates LLP. This role is responsible for providing administrative support to our office operations, ensuring the smooth functioning of our daily activities.Key ResponsibilitiesManage incoming and outgoing mail services, including sorting, delivering, and tracking...
-
Program Services Coordinator
6 days ago
Pittsburgh, United States Epilepsy Association of Western and Central PA Full timeProgram Services CoordinatorJoin the Epilepsy Association of Western and Central PA team as a Program Services Coordinator. In this role, you will work closely with the program team to address the needs of children and families impacted by epilepsy.Key Responsibilities:Provide information, support, and referral services to families and individuals affected...
-
Veteran Service Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States Veterans Leadership Program Full timeJob Title: Veteran Service NavigatorJob Summary:The Veteran Service Navigator plays a critical role in connecting Veterans and their households to comprehensive programs and supportive services offered by the Veterans Leadership Program (VLP). This position requires a strong sense of customer service, exceptional interpersonal skills, and the ability to work...
-
Immigration Services Coordinator
1 month ago
Pittsburgh, Pennsylvania, United States Jewish Family and Community Services of Pittsburgh Full timeJob SummaryWe are seeking a highly organized and detail-oriented Intake Coordinator to join our team at Jewish Family and Community Services of Pittsburgh. The successful candidate will provide exceptional customer service to clients, assist with the intake process, and work closely with our legal staff to ensure seamless communication and support.Key...
-
Patient Services Coordinator
3 weeks ago
Pittsburgh, Pennsylvania, United States Pediatrix Full timePatient Services Coordinator Job DescriptionWe are seeking a highly skilled and detail-oriented Patient Services Coordinator to join our team at the Pitt Vaccination and Health Connection Hub. The successful candidate will provide administrative support for patient care, including appointment scheduling, answering patient questions, and maintaining accurate...