Service Coordinator/Case Manager

6 days ago

Pittsburgh, Pennsylvania, United States Service Access & Management, Inc. Full time
Empower Lives and Create Change

We are seeking a dedicated and compassionate Service Coordinator to join our team at Service Access & Management, Inc. In this role, you will provide essential support to individuals involved with Long Term Support and Services, helping them navigate and access the resources they need.

What We Offer
  • Supportive Learning Environment: We value continuous learning and professional growth, offering ongoing training and development opportunities.
  • Flexible Work Options: Balance your work and personal life with the flexibility to work from home and in the community.
  • Comprehensive Healthcare Benefits: Healthcare options, including employer-sponsored dental and vision coverage for you and your family.
  • Financial Security: Benefit from our employer-matching 401(k) program to secure your financial future.
  • Generous Paid Time Off: We understand the importance of work/life balance and provide ample paid time off to support your personal and professional life.
Why Join Us?
  • Make a Meaningful Impact: Make a difference in the lives of individuals requiring long-term support and services.
  • Be Part of a Diverse Team: Be part of a team that values diversity, inclusion, and mutual respect.
  • Enjoy a Rewarding Career: Enjoy a rewarding career with opportunities for growth and advancement.
Summary of Responsibilities

Under the general direction of the unit Supervisor, this person provides service coordination services for eligible participants who are Medicaid eligible under Community Health Choices. Service Coordinators are responsible for providing ongoing service coordination services to eligible participants, including ongoing monitoring to assure individual health, safety, and wellness; linkage to community and available resources; communicating information to participants; and developing and maintaining service plans outlining participant strengths, needs, and services.

Essential Functions
  • Assess Needs and Complete Comprehensive Assessments: Engage in ongoing assessment of participants, including completing comprehensive assessments.
  • Linkage to Services: Ensure that participants are referred to needed and/or approved services.
  • Develop Plans: Develop and maintain plans that outline participant strengths and needs.
  • Monitor: Provide ongoing monitoring activities to ensure adherence to plans, satisfaction with services, and determine the ongoing safety and well-being of participants served.
  • Communicate and Collaborate: Communicate priorities and information to participants and their identified team members.
  • Verify Eligibility: Service coordinators monitor and ensure that assigned participants maintain Medicaid eligibility.
  • Documentation: Maintain accurate and up-to-date records, including writing service notes for all services rendered.
  • Provide Ongoing Support and Crisis Intervention: Service coordinators are responsible for developing positive working relationships with participants and identified team members to ensure that needed ongoing support is provided.
Personal Characteristics

Independent, Tech-Savvy, Responsive, Kind, Ethical, Motivated, Active Listener, Life-Long Learner, Adaptable, Confidential, Resourceful, Values, & Trustworthy

Education and Experience

(1) Registered Nurse (RN); or (2) have a bachelor's degree in Social Work, Psychology, or other related fields with practicum experience; or (3) have at least three (3) or more years of experience in a social service or a healthcare-related setting.

Employment Requirements

Automobile and Valid Insurance, Valid Pennsylvania Driver's License, acceptable Motor Vehicle Record Check, Act 33 and Act 34 Clearances, FBI Fingerprint Clearance, Social Security Card, Immigration and Naturalization (I-9), Drug Screening Clearance.

Working Conditions

Comfortable working within an open office environment and communicating through virtual technology. Travel throughout the coverage area is required and may occur in adverse conditions. Must be able to lift at least 15 pounds.

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