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Account Manager, Data Flow
3 months ago
Description
Join our Winning Team as an Account Manager, Data Flow
When was the last time you bragged about where you work? At CARFAX, we do it every day. Why? Because we’re proud to work for a company with a strong mission and trusted brand. We’re proud to work with like-minded people who care about what they do and work hard every day to deliver their best. We’ve created the type of company culture where the term, “work- hard play- hard” is taken to new heights. Everything from annual company outings, to monthly new hire happy hours and being a dog friendly work place. And don’t forget about the gear Every day you will see CARFAXers walking around the office sporting CARFAX t-shirts, hats, backpacks and more. Are you looking to join a company you’ll be proud to show off? If so, take a detour from the daily grind and apply today
As an Account Manager, Data Flow for the Car Care Team, you will be responsible for performing activities that ensure Car Care customers and partners continue to send useful vehicle history report data to CARFAX without interruption and troubleshoot to resolve any data flow issues.
As An Account Manager, Data Flow You Will
Act as a customer and partner account manager in an outbound calling environment
Monitor and troubleshoot data provider data flow issues
Monitor and troubleshoot dealer and aftermarket data flow issues
Communicate the value of the Car Care Program to dealer and aftermarket customer
Support continuous improvements and enforcement to the data flow process
To Be Considered For This Role, You Will Need
2 years of account management and client retention experience in a call center environment
2 years of technical support management experience
Proven success in organizational and analytical problem solving
Proactive, organized, team player, with a competitive spirit
Experience with customer management software
Experience with a CRM tool (Salesforce preferred)
Bachelor’s degree is a plus
About CARFAX
CARFAX, part of S&P Global Mobility, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. The expert in vehicle history since 1984, CARFAX provides exclusive services like CARFAX Used Car Listings, CARFAX Car Care, CARFAX History-Based Value and the flagship CARFAX Vehicle History Report to consumers and the automotive industry. CARFAX owns the world’s largest vehicle history database and is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX. S&P Global Mobility is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets.
CARFAX is an Affirmative Action/Equal Opportunity Employer. It is the policy of CARFAX to provide equal employment opportunity to all persons regardless of race, color, sex, pregnancy, religion, national origin, age, ancestry, citizenship status, veteran status, military status, disability or handicap, sexual orientation, genetic information or any other status protected by federal, state or local law. In addition, CARFAX will provide reasonable accommodations for qualified individuals with disabilities. We maintain a drug-free workplace. We are a participant in E-Verify.
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