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![American Family Care](https://media.trabajo.org/img/noimg.jpg)
Patient Service Representative
2 months ago
Benefits/Perks
Health/Dental/Vision, Paid Time Off, 401K Match and much more
Company Overview
American Family Care (AFC) is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.
Job Summary
To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.
Responsibilities
Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
Register patients, update patient records, verify insurance accurately and timely, and check patients out
Determine, collect, and process patient payments and address collection and billing issues
Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
Balance daily patient charges (cash, check, credit cards) against system reports
Complete closing procedures by preparing closing documentation and submitting required reports
Complete cash control procedures and secure financial assets
Maintain complete and accurate documentation
Other duties and responsibilities as assigned
Qualifications
Prefer a minimum of 1 year of experience in a medical office setting
Understanding of HIPAA, OSHA, and universal precaution concepts
Graduated from, enrolled, in, or interested in pursuing healthcare training preferred
Excellent Customer Service Skills
Must be proficient in the use of computer software as our clinic is mostly electronic with minimal paper use.
Warm, friendly attitude with excellent patient interaction skills
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently
Well-groomed appearance.
Clear and articulate phone mannerisms.
Salary - Commensurate with experience
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