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Patient Service Representative

2 months ago


Independence, United States American Family Care Full time

Benefits/Perks

Health/Dental/Vision, Paid Time Off, 401K Match and much more

Company Overview

American Family Care (AFC) is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards

Register patients, update patient records, verify insurance accurately and timely, and check patients out

Determine, collect, and process patient payments and address collection and billing issues

Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

Balance daily patient charges (cash, check, credit cards) against system reports

Complete closing procedures by preparing closing documentation and submitting required reports

Complete cash control procedures and secure financial assets

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Qualifications

Prefer a minimum of 1 year of experience in a medical office setting

Understanding of HIPAA, OSHA, and universal precaution concepts

Graduated from, enrolled, in, or interested in pursuing healthcare training preferred

Excellent Customer Service Skills

Must be proficient in the use of computer software as our clinic is mostly electronic with minimal paper use.

Warm, friendly attitude with excellent patient interaction skills

Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently

Well-groomed appearance.

Clear and articulate phone mannerisms.

Salary - Commensurate with experience

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