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Customer Service Representative
3 weeks ago
Customer Service Representative
Independence, OH
Competitive Pay and Benefits
The Customer Service Representative processes customer orders and
acts as the point of communication between customers and operations
(scheduling, quality control, production, shipping and field sales). Tasks
include order entry, phone and email contact with customers and sales
representatives, including processing and administration of international
orders.
Customer Service Representative Responsibilities:
• Process customer orders received via phone, fax and email; provide
pricing and delivery information to customers; including international
customers
• Process customer sample orders, MSDS and technical data sheet
requests. Check stocks, verify ship dates and troubleshoot as
necessary.
• Handle E-commerce activities including but not limited to EDI, Web-enabled order transactions and miscellaneous inquires.
• Reconcile month end consignment accounts.
• Maintain and update customer master records.
• Maintain accuracy and timeliness of system data to improve business
performance and actively participate in business processes such as
Sales and Operation Planning.
• Conformance with the Quality and Environmental, Health, Safety and
Security policies and awareness of ISO 9001 and RC14001
management system requirements applicable to this position
Customer Service Representative Requirements:
• SAP experience preferred
• Experience with EDI. Working knowledge of internet and E-commerce
• Some college preferred, associate’s degree desired
• 1-3 years chemical customer service, or minimum 3 years’ experience
in customer service
• Working knowledge of international order entry and processing
preferred
• Computer and keyboard proficient in MS Office
• Professional, service-oriented telephone skills
• Prioritization and decision-making skills. Ability to meet deadlines
• Capable of working with little supervision
• Excellent interpersonal skills and ability to work as a team member in
a cooperative yet assertive fashion
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