Customer Service Representative

3 weeks ago


Independence, United States Hunter International Recruiting Full time

Customer Service Representative

Independence, OH

Competitive Pay and Benefits

The Customer Service Representative processes customer orders and

acts as the point of communication between customers and operations

(scheduling, quality control, production, shipping and field sales). Tasks

include order entry, phone and email contact with customers and sales

representatives, including processing and administration of international

orders.

Customer Service Representative Responsibilities:

Process customer orders received via phone, fax and email; provide

pricing and delivery information to customers; including international

customers

Process customer sample orders, MSDS and technical data sheet

requests. Check stocks, verify ship dates and troubleshoot as

necessary.

Handle E-commerce activities including but not limited to EDI, Web-enabled order transactions and miscellaneous inquires.

Reconcile month end consignment accounts.

Maintain and update customer master records.

Maintain accuracy and timeliness of system data to improve business

performance and actively participate in business processes such as

Sales and Operation Planning.

Conformance with the Quality and Environmental, Health, Safety and

Security policies and awareness of ISO 9001 and RC14001

management system requirements applicable to this position

Customer Service Representative Requirements:

SAP experience preferred

Experience with EDI. Working knowledge of internet and E-commerce

Some college preferred, associates degree desired

1-3 years chemical customer service, or minimum 3 years experience

in customer service

Working knowledge of international order entry and processing

preferred

Computer and keyboard proficient in MS Office

Professional, service-oriented telephone skills

Prioritization and decision-making skills. Ability to meet deadlines

Capable of working with little supervision

Excellent interpersonal skills and ability to work as a team member in

a cooperative yet assertive fashion



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