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Benefits Coordinator

2 months ago

Louisville, United States Benefit Communication Insourcing Full time

BCInsourcing strives to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it's the best thing to do, but because it makes our Company stronger. If you like to serve others and love being part of a dynamic team, look no further.

Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. Headquartered in Kansas City, we are one of the nation's leading benefit communication firms. We work directly with employees throughout the U.S. providing customized benefit communication and administrative services and support to our client's HR Departments and their individual employees

The Benefits Coordinator supports our client in providing life-cycle benefit services to the client's Human Resources department and employees. The Coordinator builds business relationships with our client primarily in a face-to-face onsite environment operating at the client's workplace of operation. Responsibilities include employee communication and a range of client-specified benefit services.

Location: This position is supporting Norton Healthcare. This position is primarily remote but could require time onsite for training and meetings. Must live in the Louisville, KY area to be considered.

ESSENTIAL FUNCTIONS

1. Represents BCInsourcing as an ambassador to Norton Healthcare by cultivating effective business relationships and maintaining rapport with all case partners and the client's employees

2. Serves as a liaison between the client's Human Resources department, employees, BCInsourcing, and benefit carriers

3. Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans and make client recommendations

4. Provides a variety of benefit services; based on client needs, duties may include (but are not limited to) the administration and support of: qualifying life events, status changes, dependent verification, billing, leaves of absence, benefit enrollments, and applications and varied assistance programs

5. When applicable, supports and responds to benefits communication inbox and/or contact center while meeting quality assurance standards set by the client and BCInsourcing

6. Investigate and self-resolve benefit-related concerns, including enrollment, deduction, billing, and claim issues

7. Responds to employee and carrier inquiries in a timely and accurate manner

8. Accurately tracks employee services and client support in appropriate systems

9. Performs all other duties as requested by BCInsourcing

REQUIRED EDUCATION AND EXPERIENCE

  1. High School Diploma/GED equivalent and/or related work experience equivalency
  2. Proven experience operating in Microsoft Excel to include such things as sorting/filter, pivot tables and creating formulas
  3. Proven professional user experience operating in a HRIS payroll/benefit system, or Client Relationship Management (CRM) system
  4. Professional experience demonstrating client service skills while multi-tasking and working with strict deadlines
  5. Demonstrate self-driven outcomes with little supervision
  6. Proven professional experience following a step-by-step process while using deductive reasoning to produce positive outcomes
PREFERRED EDUCATION AND EXPERIENCE
  1. Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance
  2. Working knowledge administering leave of absence, retirement, health and wellness and/or financial wellness

TOTAL REWARDS SUMMARY

  • Paid Training And Professional Development
  • Company Provided Equipment
  • Medical with HSA; Wellness Program/Gym Reimbursement
  • Dental and Vision Plans
  • Additional Voluntary Benefits
  • 100% Employer-Paid Benefits including STD, LTD, and Term Life & AD&D
  • 401k Plan with Company Match
  • Pet Insurance
  • Immediate Paid Time Off Accrual
  • Immediate Eligibility for 9 Company-Observed Paid Holidays Plus 4 More Floating Holidays
  • Paid Volunteer Day
  • Employee Referral Bonus Program

Starting Hourly Range for This Position ranges between $21.63 - $24.03/hr.

The base salary range represents the estimated low and high end of the salary range for this position. BCInsourcing takes into consideration a combination of the selected candidate's skill set, experience, qualifications, licensure, and other job-related reasons as it relates to the position. At our Company, generally an individual would not be hired at the top of the range of the role, and compensation decisions are dependent on the facts and circumstances of each posting.