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Brand Specialist

5 months ago

Oakland, United States Swickard Auto Group Full time

Job Type

Full-time, Full-time

Description

Description

At Swickard, we're passionate about vehicles and committed to providing 100% customer support and satisfaction - that's where you come in

Each member of our team is dedicated to providing a superior experience, whether over the phone, face to face, or in a supportive role. Our customers are the reason we're here. We want to be their favorite place to purchase or lease a vehicle, and we want to be your favorite place to work If you understand hospitality and are committed to the customer experience we'd like to talk to you Swickard is changing the way auto dealerships operate, and revolutionizing the world of service after the sale. Our culture is transforming the retail automotive industry - and our team just continues to grow

We're already in the Top 100 of companies in automotive retail - come find out why

We seek an Brand Specialist with an entrepreneurial spirit, excellent customer service, and clear and effective communication skills to join our electric and driven team. We are looking to grow our sales team We seek individuals with outstanding personalities to join the team and help us grow our expanding dealership. We promote from within and there is plenty of opportunity for advancement.

Responsibilities:

  • Communicate effectively with Internet customers and prospects via phone, e-mail, or in-person
  • Handle all incoming internet sales inquiries in a timely, professional manner
  • Build strong rapport with customers
  • Maintain an ongoing customer database to capture repeat business
  • Assist customers in appropriate vehicle selection and stay abreast of new products, features, accessories, etc.
  • Demonstrate automobiles by explaining characteristics, capabilities, and features; taking test drives; comparing competitive models and describing all optional equipment available for customer purchase
  • Learn to overcome objections, negotiate price, close sales, and perform all other steps of the sales process in accordance with company standards
  • Prospect daily for potential customers; maintain consistent rapport with previously sold customers
  • Attend product and sales training as requested by Sales Manager
  • Realize that business is built on customer service and be devoted to guaranteeing satisfaction to our customers
  • Maintain an owner follow up system that encourages repeat and referral business and contributes to customer satisfaction
  • Maintain a high CSI score
Qualifications:
  • Previous customer service experience is required, dealership experience preferred
  • Outgoing with a friendly personality, especially while handling objections & negotiating
  • Possess superior customer-focused communication skills
  • Must have a clean & valid driver's license, along with reliable transportation

We offer a competitive package - salary and benefits - including but not limited to medical, dental, vision, life and pet insurance, optional disability coverage, paid holidays and vacation time, and a 401K plan.

Come join us - be part of an amazing culture that's transforming the way customers feel about buying or leasing their next vehicle. You'll be working alongside other talented individuals with the same vision and commitment - together we'll drive toward a shared goal of giving our customers an exceptional experience. And at Swickard, as an equal opportunity and affirmative action employer, we ensure everyone is welcome and provided an environment to be successful and included. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

To all recruitment agencies: Swickard does not accept agency resumes. Please do not forward resumes to our career alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.

Salary Description

$20-$25 per hour