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Internet Sales Coordinator

3 months ago

Franklin, United States Lennar Mortgage Full time

It's fun to work in a company where people truly BELIEVE in what they are doing

We're committed to bringing passion and customer focus to the business.

Welcome Home Build your career with Lennar:

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America.  Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team.  Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth. 

Lennar's Core Values:

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, trade partners, shareholders, and community.

Internet Sales Summary:

Responsible to provide information to the internet visitor as well as establish a relationship to help identify the specific needs of the customer. Responsible for responding to internet inquiries within a set period of time. Responsible for follow-up with previously registered leads with no current contact. Accountable for providing an extraordinary experience for all Internet generated Customer traffic.  Acquire and maintain product and community knowledge.

  • Support and back-up the Internet Sales Team

  • Provide community information to prospective buyers

  • Effectively capture and convert Internet customer traffic into viable sales prospects by creating desire for Internet customers to visit our WHC's via set appointments.

  • Qualify prospective customers based on desired location(s), timing for purchase and availability of new homes with the dialogue resulting in a scheduled appointment.

  • Weekly minimum number of appointments scheduled to be determined by the Division resulting in a minimum sales performance, also determined by the Division.  

  • Effectively communicate accurate and pertinent information to the NHC relative to appointments and properly document in Siebel, or approved Lennar system. Respond to correspondence regarding schedule changes/cancellations in a timely and professional manner and document accordingly.

  • Create a positive experience for our Internet Customers through the use of email, on-line Live Chat and Division 1-800 numbers.

  • Educate Internet Customers on current/future community and product offerings and incentive opportunities.

  • Follow-up with Internet Customers per the follow-up program outlined by your Division.

  • Complete and utilize Corporate and Division provided tracking and reporting tools to manage the Internet prospecting process and provide transparency of daily activities via Siebel, or approved Lennar System.

  • Have a competent understanding of the Division's product and community offerings and incentive opportunities at all times.

  • Coordinate Sales Department efforts to improve collection of email contact information as part of Customer registration process

  • Make outbound calls daily with a weekly minimum target, based on a 40 hr week, provided by Division. Leads provided will include prospects who have had no documented follow up in Siebel in the previous 60 day period. Accurate and detailed must be documented in Siebel.

Education and Experience Requirements:

  • Minimum High School or GED required. Some college preferred.

  • Minimum 1 years experience of Internet consumer experience and/or Internet exposure

  • Valid drivers license and good driving record

  • Valid Auto Insurance Coverage

  • Excellent verbal and written communication skills

  • Advanced PC skills (Microsoft Excel and Word)

  • Active Real Estate license in Tennessee

Life at Lennar:

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

Lennar associates will be eligible for many benefits in accordance with Lennar’s policies and applicable plan terms, including:

  • Health Insurance - Medical, Dental & Vision

  • Vacation – up to 3 weeks of vacation per year upon hire

  • Holidays, Sick Leave, & Personal Days

  • 401(k) Savings Plan with company match

  • Paid Maternity & Bonding Leave

  • New Hire Referral Bonus Program

  • Home Purchase Discount for Associates

  • Associate Assistance Plan

  • Everyone’s Included Day

  • Student Debt Repayment Program

  • This information is intended to be a general overview and may be modified by the Company due to factors affecting the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.