Customer Services Consultant

1 week ago


Austin, United States Getbrightwatch Full time

Austin, United States | Posted on 05/08/2024 We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and resolving any issues they may have. You will also be responsible for maintaining accurate and up-to-date client information, following up on requests and tasks, and collaborating with cross-functional teams to ensure that our clients are receiving the best possible service. You will be the primary point of contact for new customers, answering their questions, providing guidance, and troubleshooting any issues that may arise. Responsibilities: Serve as the primary point of contact for clients, providing superior customer service and responding to inquiries in a timely manner via phone and/or email. Develop and implement strategies to increase customer satisfaction. Analyze and identify areas for improvement in client services processes. Generate reports and provide feedback to management. Provide technical assistance and troubleshoot client issues. Participate in training and development opportunities to enhance your skills and knowledge. Assist the sales team with administrative tasks, such as scheduling meetings, creating and updating sales records, and preparing sales presentations and proposals. Identify and research potential leads and opportunities, and follow up on leads as needed. Perform other duties as assigned. Requirements Qualifications: 2+ years of experience in a customer service or client-facing role and/or sales or administrative roles. Strong verbal and written communication skills. Proficiency with Microsoft Office and Google Suite. Ability to work independently and as a part of a team. Strong organizational skills and attention to detail. Demonstrated ability to handle multiple tasks and prioritize effectively. Ability to work under tight deadlines and handle pressure well. Preferred Qualifications: Knowledge of customer-relations systems (e.g. Salesforce, Zoho, Zendesk, etc). Proficiency with project management tools. Knowledge of the security industry and competitive landscape. #J-18808-Ljbffr



  • Austin, United States Get Bright Watch Full time

    Job Description We are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with our products, and...

  • Leasing Consultant

    1 month ago


    Austin, Texas, United States Westdale Asset Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Leasing Consultant to join our team at Westdale Asset Management. As a Leasing Consultant, you will be responsible for making that important first connection with potential residents, showing apartments, closing sales, and processing rental applications and leases in compliance with fair...


  • Austin, United States ServiceNow Full time

    Job Description The Principal Consultant is a functional and technical expert consulting with customers on implementing ServiceNow’s Financial Services Operations (FSO) solutions based on best practices for Banking and Insurance – all with the goal of accelerating and driving customer business outcomes. The role requires the person to be laser-focused on...


  • Austin, United States ServiceNow Full time

    Company DescriptionIt all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based...


  • Austin, Texas, United States South Point Dodge Chrysler Jeep Full time

    Service Advisor Job DescriptionThe Service Advisor plays a vital role in building strong customer relationships and driving sales at South Point Dodge Chrysler Jeep. As a key member of our team, you will be responsible for greeting and consulting customers on service needs, performing thorough vehicle inspections, and selling services by emphasizing...


  • Austin, Texas, United States PNC Financial Services Group Full time

    Job Title: Financial Sales ConsultantPNC Financial Services Group is seeking a highly motivated and results-driven Financial Sales Consultant to join our team. As a Financial Sales Consultant, you will be responsible for building and maintaining relationships with clients, identifying and pursuing sales opportunities, and delivering exceptional customer...


  • Austin, United States Conducive Full time

    Splunk Professional Services Consultant Job Summary:Professional Services Consultants make things work, get things done, and set the customer on the path to success. The Consultants who succeed at Conducive are able to solve tough techincal problems, manage and work with a variety of customers, and bring a variety of technical experience to...


  • Austin, Texas, United States Infosys Full time

    Job Title: Lead SAP Service Management ConsultantInfosys is seeking a highly skilled Lead SAP Service Management Consultant to join our team.This role is a key player in the consulting team that helps discover and define the problem statement, evaluates solution options, and makes recommendations. You will create detailed design, architecture, and process...


  • Austin, Texas, United States Carmax Full time

    Customer Operator Role at CarmaxWe are seeking a skilled Customer Operator to join our team at Carmax. As a key member of our service department, you will be responsible for:Key Responsibilities:Responding to incoming service calls in a prompt and friendly mannerAssisting Customer Advisors/Service Consultants with customersProviding written messages to...


  • Austin, Texas, United States Carmax Full time

    Customer Operator Role at CarmaxWe are seeking a skilled Customer Operator to join our team at Carmax. As a key member of our service department, you will be responsible for providing exceptional customer service and support.Key Responsibilities:Answer all incoming service calls in a prompt and friendly mannerAssist Customer Advisors/Service Consultants with...


  • Austin, Texas, United States Carmax Full time

    About the RoleCarmax is seeking a skilled Customer Operator to join our team. As a key member of our service department, you will be responsible for providing exceptional customer service and support.Key ResponsibilitiesAnswer all incoming service calls in a prompt and friendly mannerAssist Customer Advisors/Service Consultants with customersAnswer basic...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global leader in digital transformation, and we're seeking a highly skilled Principal Consultant to join our team. As a Principal Consultant, you will be responsible for delivering high-quality solutions to our customers in the financial services industry.Key ResponsibilitiesDevelop and implement financial services solutions...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in providing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.Key ResponsibilitiesConsult with customers on...


  • Austin, United States Adva IT Services, Inc.. Full time

    Position: SAP SD with Customer Service Location: Onsite at Autin, TXDuration: 6 months+ Note: SAP SD with Customer Service and Medical Devices Experience Must have Job Description:SAP Sales and Distribution S4HANA experience is a must.Skills required to contribute:SAP SD Consultant with 10-12 years of experience on SAP ECC and S/4 HANA systems In-depth...


  • Austin, Texas, United States Get Bright Watch Full time

    Job Title: Customer Services ConsultantWe are seeking a highly motivated and customer-focused individual to join our client services team as a Client Services Consultant. In this role, you will be responsible for providing exceptional customer service and support to our clients by answering their questions, addressing their concerns, getting them set up with...


  • Austin, Texas, United States OFFICE OF COURT ADMINISTRATION Full time

    Job Title: Court Services ConsultantJoin the Office of Court Administration as a Court Services Consultant and contribute to the efficient administration of the Judicial Branch of Texas.About the RoleThe Court Services Consultant will provide technical assistance and consulting services to judges, clerks, and court personnel on court administration matters,...


  • Austin, Texas, United States ServiceNow Full time

    Job DescriptionServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers, including 85% of the Fortune 500. We empower organizations to find smarter, faster, and better ways to work.Key ResponsibilitiesDevelop and maintain a comprehensive understanding of customer needs and industry trends to inform solution...


  • Austin, Texas, United States OFFICE OF COURT ADMINISTRATION Full time

    Job Title: Court Services ConsultantJoin the Office of Court Administration as a Court Services Consultant and contribute to the efficient administration of the Judicial Branch of Texas.About the Role:The Court Services Consultant will provide technical assistance and consulting services to judges, clerks, court personnel, and other county officials and...


  • Austin, Texas, United States Farmers Insurance Group Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Farmers Insurance Group. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their issues, and ensuring their satisfaction with our products and services.Key ResponsibilitiesProvide...


  • Austin, Texas, United States Infosys Full time

    Senior SAP Service Management Consultant Position at InfosysWe are seeking a Senior SAP Service Management Consultant to enhance our consulting team at Infosys. In this capacity, you will be instrumental in pinpointing and articulating problem statements, assessing potential solutions, developing comprehensive design and architecture documentation, and...