SAP Service Management Consultant

4 days ago

Austin, Texas, United States Infosys Full time
Job Title: Lead SAP Service Management Consultant

Infosys is seeking a highly skilled Lead SAP Service Management Consultant to join our team.

This role is a key player in the consulting team that helps discover and define the problem statement, evaluates solution options, and makes recommendations. You will create detailed design, architecture, and process artifacts and implement the deployment plan. You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.

Key Responsibilities:

  • Develop and implement SAP Service Management solutions for clients
  • Lead consulting teams to deliver high-quality solutions
  • Collaborate with clients to understand their business needs and develop tailored solutions
  • Design and implement SAP Service Management processes and procedures
  • Provide training and support to clients on SAP Service Management solutions

Requirements:

  • Bachelor's degree or foreign equivalent required from an accredited institution
  • At least 7 years of experience with Information Technology
  • Location for this position is Austin, TX
  • U.S. citizens and those authorized to work in the U.S. are encouraged to apply

Preferred Qualifications:

  • At least 7 years of SAP experience in Service Management (SM)/Customer Service (CS)
  • Advanced knowledge on Notification, Service orders, Warranty, and billing
  • Expert knowledge on Contracts - Value/Quantity/Service
  • Worked on revenue recognition
  • Hands-on experience with DIP profiles and Resource-related billing
  • Repair order process
  • Customer service master data - Equipment master, warranty master, functional location, counters, etc.
  • Knowledge on Idocs - setup of partner profile, creating segments, testing idocs
  • Worked on Interfaces with both SAP and non-SAP systems
  • Excellent written and verbal communication skills
  • Ability to work independently with minimal supervision and work on multiple projects simultaneously
  • At least 7 years of experience in SAP projects, including experience in full-life cycle implementation projects in SAP SM/CS
  • Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
  • Candidate should be able to independently execute designs and provide alternatives for challenging business requirements
  • Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty, and Contracts
  • Ability to read and debug ABAP codes
  • Hands-on project experience of similar nature, working in multi-system integrated environment, involving technical enhancements to SAP
  • Writing of functional/technical specifications for ABAP custom solutions and interfaces
  • Experience with intercompany postings and pro forma invoices
  • Knowledge of SAP iDocs for order induction and Integration with other SAP modules
  • Working with the business users to define scope and gather business requirements

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