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Hotel Front Desk Clerk

4 months ago

White City, United States Best Western Crater Lake Highway Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Compensation:

$15 hourly

Responsibilities:Handle customer complaints as necessary
Connect with the housekeeping department to ensure guest accommodations are ready
Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Qualifications:Well-versed in taking telephone calls and handling stressful situations
Has previous experience or working knowledge of Microsoft Office and reservation management systems
1+ year of hotel industry experience or related job preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
High school diploma, GED, or equivalent
About Company

At the junction of Routes 62 and 140, this laid-back Best Western Crater Lake Highway White City/Medford hotel is just three miles from the TouVelle State Recreation Site and six miles from the Crater Rock Museum.