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Contact Center Specialist

2 months ago

Grand Rapids, United States CU*Answers Full time

Description

POSITION SUMMARY

The Contact Center Specialist has multi-faceted opportunities including, but not limited to, member support when new credit unions join on to our platform, contacting other businesses about new product offerings, and keeping consistent communication regarding existing product offerings.

On occasion, the person may be asked to do some light collections work for that team.

The person in this position will present themselves professionally and position themselves as an organized, proficient, accurate individual as well as position themselves as goal and results oriented.

ESSENTIAL Job Functions

1. Maintain a pleasing and professional demeanor while addressing member concerns and questions delivered through the ACD lines from all inbound clients as assigned.

2. Initiate outbound calls, both sales and reminders, based on assigned campaigns.

3. Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.

4. Perform duties related to special projects requests.

5. Other duties as assigned.

JOB qualifications

1. Ability to work hours of Contact Center Operations as needed.

2. Working knowledge of Microsoft Office primarily Outlook, Excel, and Word.

3. Excellent interpersonal communication skills

4. Demonstrate attention to detail and respond well to deadlines

5. Prior Sales Experience; preferably in a credit union or financial services environment

6. Ability to work with and take/provide direction to others

7. Ability to use discretion when dealing with sensitive or confidential data.

8. Ability to accurately type 20 words or more per minute.

9. Ability to work effectively within a team setting.

CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.