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Bilingual Spanish Customer Service Representative
2 months ago
Full-time Company Description Teleflora provides innovative marketing, education, and technology to make sure our member florists get the resources they need to thrive, creating beautiful bouquets with keepsake vases delivered to your door. We’ve been a part of The Wonderful Company family since 1979, and with a nationwide network of florists, we’ve become the world’s largest flower delivery service. With more than 10,000 member florists in North America, we lead the industry by working directly with our florists to hand-arrange and hand deliver every bouquet Teleflora is looking for enthusiastic bilingual candidates, who are fluent in Spanish and English, to act as the frontline contact by answering all Florists calls. Customer Service is the one stop shop for our florists. The Customer Service Representative processes all customer requests. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll have the option of working a hybrid work schedule of Monday-Wednesday in the office, and Thursday-Friday from home This role is located in Oklahoma City, Oklahoma. Job Description The Bilingual Spanish Customer Service Representative will take customer service-related calls from our member florists including billing calls and confirming floral orders for their shop from both our Spanish speaking and English-speaking florists. Each interaction with our florists should be used to reinforce Teleflora's commitment to superior Customer Service. You'll assist our member florists with their questions, requests, product purchases, and problems. Incoming calls may include, but are not limited to the following: Flower Orders Product Orders Directory Orders and Changes Credit Card Product and Equipment Orders Credit Card Equipment Troubleshooting Customer monthly statements Web Hosting Additional duties as needed Qualifications Must be fluent in Spanish and English High School Diploma or equivalent is required Strong written and oral communication skills Ability to make decisions with little direction Strong attention to detail 1-2 years Customer Service/Call Center experience Basic math skills Ability to speak clearly in a well-modulated voice using good diction Knowledgeable in basic computer skills Working Conditions: Must be able to work extended hours (overtime as requested) to meet company deadlines Flexibility. Shift requirements may change based on department needs and company programs Holiday time off may be limited due to increased order volume Additional Information Competitive benefits package including Medical (including 24/7 online access to a physician), Vision, Dental and 401k with match eligibility Opportunities for development and internal mobility Manager and leadership training, biweekly L&OD webinars, and eLearning offerings Companywide problem solving and continuous improvement training Wonderful Giving - allowing you to donate company money to a cause of your choice Company focus on wellness and health Teleflora has been part of The Wonderful Company since 1979. The Wonderful Company is an Equal Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories. #J-18808-Ljbffr
