Sales Coordinator

3 weeks ago

Elk Grove Village, United States Interplace Full time

Sales Coordinator (Inside Sales) (44673-5) Position Summary: Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and international vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support. Essential Functions: Assist in answering phones / daily Process orders and manage inventory for customers – daily duties include but are not limited to: Data entry of sales orders Process customer invoices Procure parts based on customer requirements PO receipts Prepare shipments, shipment paperwork, and bills of lading Communicate with customers on order status or related concerns / daily or as needed Correspond with domestic and international vendors re: PO’s – expediting, pricing, and delivery / daily Utilize EDI functions / as needed Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / daily Prepare domestic or international shipping documents / as needed Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / daily Process computer file maintenance for customers and parts / as needed Handle RFQ’s with vendors and customers; negotiate the best price, L/T, MOQ, etc.; understand their request and expectation and prepare quotation / as needed Generate various reports upon request from Sales Managers / as needed Investigate and resolve inventory discrepancies for assigned customers / as needed Assist Accounting Department in resolving various problems with customers’ accounts / as needed Interact with customers, vendors, co-workers, management, and others / daily Create and maintain work instructions for projects / as needed Train new employees / as needed Supplemental Functions: Inspect products for quality issues / as needed Process returns / as needed Visit customers / as needed Support ISO 9001-2008 / as needed Assist in processing of damage claims from customers and resolve with vendors / as needed Assist in physical inventory / 2 times per year Handle RMA’s, FAR’s, and any other claims from customers, with credits and debits, as needed Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as needed Assist in physical inventory / two times a year Other duties or special projects as assigned by Management / as needed General Office Functions (Supplemental): Order office/shipping supplies and maintain receipt record / as needed Coordinate with contractors for office/building maintenance / as needed Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as needed Arrange outgoing mail / as needed Manage Petty Cash and SJ bank account by creating expense and end balance report / month end General Qualifications: Bi-Lingual English/Japanese or English/Spanish preferred but not required High School Diploma or GED Prior experience in Sales, Marketing, and Logistics Solid knowledge and understanding of customer service and sales procedures Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors, and Company contacts Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside Sales Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system Ability to type a minimum of 45 WPM Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs. (man) Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position. Organized Attention to detail / accuracy Ability to multi-task Self-motivated Ability to manage time with little or no supervision Ability to prioritize and meet work deadlines Good customer service and follow-up skills Possess a teamwork spirit Ability to independently research, analyze, and resolve problems Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group) Ability to get along well with others Maintain an Excellent work ethic (includes attendance, dependability) #J-18808-Ljbffr

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