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Patient Relations Coordinator/MA Beachwood
4 months ago
Summary: Provide high quality patient care services to current potential members of the UH Select program by performing administrative functions and supporting physician staff in clinical setting.
- Provide medical assistant coverage for Cleveland-based practice
- Provide daytime call coverage for program access line
- Maintain member database
- Assist with ordering and assembling marketing collateral
- Track and retrieve patient test results
- Order office and medical supplies
- Complete medication refills via phone and electronic medical record
- Scan patient documents into electronic medical record
- Request patient medical records
- Complete prior authorizations for UH Select patients, in partnership with physicians
- Schedule patient testing with University Hospitals, Boca Regional Hospital and Lee Memorial Hospital
- Schedule appointments with referred providers
- Prepare patients for examinations in Touchworks (Detail listed below)
- Register, schedule, and check patients in and out of visits in Athena (Detail listed below)
- Complete UH Select membership enrollments
- Performs other duties as assigned.
- Complies with all policies and standards.
- For specific duties and responsibilities, refer to documentation provided by the department during orientation.
- Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
Education/Expertise:
- High school diploma or equivalent Required
- Certified medical assistant or paramedic Required
- CPR/AED certified
- 2-5 years in medical setting Required
- Medical terminology Required
- Medical billing and coding preferred
- Microsoft Office - Word, Excel and Outlook
- Excellent written, verbal and interpersonal communication skills
- Internet familiarity
- Exceptional telephone etiquette
- Strong customer service background
- Knowledge and understanding of HIPAA
- Medical terminology
- Ability to multitask
Physical Demands
- Standing Frequently
- Walking Frequently
- Sitting Rarely
- Lifting Frequently 50 lbs
- Carrying Frequently 50 lbs
- Pushing Frequently 50 lbs
- Pulling Frequently 50 lbs
- Climbing Occasionally 50 lbs
- Balancing Occasionally
- Stooping Frequently
- Kneeling Frequently
- Crouching Frequently
- Crawling Occasionally
- Reaching Frequently
- Handling Frequently
- Grasping Frequently
- Feeling Constantly
- Talking Constantly
- Hearing Constantly
- Repetitive Motions Constantly
- Eye/Hand/Foot Coordination Constantly
- 10%
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