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Referral Coordinator
2 months ago
We are seeking a highly skilled and detail-oriented Referral Coordinator to join our team at University Hospitals. As a key member of our healthcare team, you will play a critical role in ensuring seamless patient scheduling and referral processes.
Key Responsibilities- Patient Scheduling: Coordinate patient appointments with UH specialists, programs, and diagnostic testing in a timely manner, ensuring the correct provider and location.
- Referral Management: Verify and input insurance, appointment, and patient information accurately and efficiently.
- Communication: Partner with clinical navigators and support teams to facilitate first-call resolution and patient navigation.
- Knowledge Management: Maintain up-to-date knowledge of computer systems, insurance regulations, and Care Connection policies and procedures.
- Customer Service: Provide excellent customer service, responding to patient inquiries and resolving issues in a timely and professional manner.
- Team Collaboration: Work collaboratively with the healthcare team to ensure efficient and effective patient care.
- Education: High School Equivalent/GED and Associate's Degree or progress towards degree (Preferred)
- Experience: 5+ years of professional healthcare experience or related healthcare position (Required) and experience using Epic application (Preferred)
- Skills: Flexible, detail-oriented, and organized with excellent analytical and problem-solving skills. Strong written and verbal communication skills, with the ability to use PCs, Microsoft Office suite, and general office equipment.
- Certifications: Certified Healthcare Access Associate (CHAA) and related medical certification (Required)
- Knowledge: Knowledge of healthcare operations, patient and referring provider satisfaction, and strong understanding of the AIDET/HEAT communication model.
This role requires a high level of accuracy, attention to detail, and excellent communication skills. The ideal candidate will be able to work independently and as part of a team in a fast-paced environment.
What We OfferUniversity Hospitals offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
