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Automation Lead
2 months ago
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.
We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses.
A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.
We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
·
A PROUD HISTORY OF OVER 75 YEARS
·
FY22 REVENUE 10.4 BN USD
·
WE’RE PRESENT IN 66 COUNTRIES
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OVER 1,400 ACTIVE GLOBAL CLIENTS
Role Purpose
The purpose of the role is to lead various automation initiatives pertaining to strategic accounts in a BU ensuring better client engagement
Do
Lead automation roadmaps and strategies for various BUs
Ensure complete understanding of requirements needed to implement automation of various accounts in BUs
Do shortlisting of accounts depending upon the size of account and their ability to accommodate maturity
Drive automation maturity in the shortlisted accounts to the next level
Align the customers by showcasing Wipro’s capability to drive automation and ROI achievement for the customer
Ensure contractual commitments for a particular project are met by understanding the scope and requirements
Ensure the desired software and infrastructures are implemented required for automation
Ensure scalable standards of dashboard and process support system for active automation
monitoring
Develop and review the Account Automation Plans for each account in consultation with the account partners and delivery teams
Review the automation projects on progress and resolves complex escalations related to operations, production, quality control, schedules and maintenance
Come up with solution of the problems regarding automation persistent in development unit
Manage the appropriate level of access control to protect export controlled, proprietary, and sensitive project information
Periodically review the project status completion vis-a vis the project plan and ensure successful roll out
Review the upcoming automation trends, technologies and ways of working and identify the
capability gap within the team
Responsible to maintain customer relationships and derive maximum customer references to ensure business continuity
Receive feedback from the customers and align resources internally to close all the gaps
Stakeholder Interaction
Stakeholder Type
Stakeholder Identification
Purpose of Interaction
Internal
Account Automation RO Champion
Overall client management and ensure implementation of the BOT at the client end
Holmes Engineering Team
Coordinate for BOT development and implementation at client end
Account Delivery Team
Ensure on time project delivery
ADH/ VDH
Project governance, issue resolution
External
Customer
Provide apt solutions and support as per the requirement
Display
Lists the competencies required to perform this role effectively:
Functional Competencies/ Skill
Leveraging Technology - Knowledge of current and upcoming technology along with expertise in programming (automation, tools and systems) to build efficiencies and effectiveness in own function/ Client organization -
Expert
Process Excellence - Ability to follow the standards and norms to produce consistent results, provide effective control and reduction of risk -
Expert
Technical knowledge - knowledge of various BOTs, SOW and contractual terms, application services, infrastructure services support, IT services management, RPA tools -
Expert
Competency Levels
Foundation
Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
Competent
Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
Expert
Applies the competency in all situations and is serves as a guide to others as well.
Master
Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognised within the entire organization.
Behavioural Competencies
Excellent Communication
Analytical Mindset
Problem Solving approach
Managing Complexity
Client centricity
Execution excellence
Passion for results
Deliver
No.
Performance Parameter
Measure
1.
Client Engagement
CSAT, Customer reference, Customer Solutions, mean time to resolve customer issues (MMT reducing trend)
2.
BOT implementation
Work done by the bots for platform/non platform accounts, No. of platform accounts per DU
Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.
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