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Program Monitor and Referral Coordinator

4 months ago

Palm Springs, United States Public Health Management Full time

Program Monitor and Referral Coordinator

Job Category

:

Program Monitor Requisition Number

:

PROGR005150 Apply now Posted : December 2, 2022 Full-Time Locations

Showing 1 location Corp Philadelphia, PA 19102, USA

Description

PHMC is proud to be a leader in public health. PHMC requires that all employees are fully vaccinated with the Covid-19 vaccine before the first day of employment. The Program Monitor and Referral Coordinator is an intensive position with two main areas of responsibility: (1) the provision of monitoring and support to DHS Parenting Collaborative provider agencies conducting parenting education program. This responsibility represents approximately 90% of the full time position; and (2) manage the referral service to ensure that all requests for parenting education services are addressed and accurately documented (both communication and outcomes). Program Monitor Responsibilities: Establish relationships with agencies in order to provide guidance and support Schedule, conduct, and document site visits to assess program capacity, services, quality and compliance Maintain active working files for each agency which contains all reports and documentation, and provide copies of all documentation for master files Assist agencies in complying with evaluation procedures as required by DHS Monitor and document agencies’ performance, including successes and problems in meeting goals and complying with program standards and requirements Assist agencies that are experiencing problems in developing plans to address problems and conduct regular follow-up to ensure plan is adhered to Review data intake, monthly class cycle and invoicing data submissions to assess program compliance and activity Work with Fiscal Compliance Analyst, and assist in following-up with agencies to assure they are invoicing appropriately Work with programs to ensure that agencies are able to receive DHS referrals Research and distribute information to agencies regarding best practices, innovative service models, and other information regarding the provision of parenting services Participate in monthly team meetings and general meetings of Collaborative agencies Provide monthly written and oral reports to supervisor on each agency Assist in database support and problem-solving Identify concerns/issues both specific to individual agencies and common to all grantees, discuss concerns with supervisor, and assist in development of plans to address concerns Assist in continuation application and/or proposal review Assist in addressing specific questions and concerns from DHS Accept referrals from DHS, provider agencies and other sources of parents in need of parenting education programs Complete standard assessment of parenting education needs, family demographics, referral source and other pertinent information Make referrals to DHS Parenting Collaborative groups which best meet parents’ needs Follow-up and confirm all referrals to assure that intended services are received Document all referrals and confirmations in the DHS Parenting Collaborative Referral Services Access database Provide referral data for reports to DHS Work to ensure that providers are reporting back on the status of all referrals made, with the goal of minimizing the number of pending referral records Ensure that providers are submitting up to date class cycle information to support the referral process and communicate with the Project Director when this is not the case Make presentations about the DHS Parenting Collaborative to DHS, social service agencies, and other community organizations Skills: Extensive experience working with community-based organizations serving parents and families. Familiarity with policies and practices related to the delivery of parenting services Proficient in Microsoft Excel, Word, and Access Excellent written and oral communication skills Strong organizational and analytical skills Ability to assess organizational capacity and service delivery Excellent administrative and organizational skills and attention to detail Ability to prioritize multiple assignments Ability to work both independently and as part of a team Education and Experience: Master’s degree required - preferably in social work or public policy and administration or related field 10 or more years of experience in parenting education or other parenting support program or agency Commensurate with education and experience

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