Parts and Service Assistant

2 weeks ago

Chesapeake, United States Quality Equipment Full time

We are a John Deere dealer with 36 locations serving a diverse group of agricultural, commercial, and residential customers in North Carolina, South Carolina, and Virginia. At Quality Equipment, we pride ourselves on our commitment to our customers, our employees, and our community. Our employees and management stay close to our customers and strive to serve them quickly and in ways that make sense in each local area.Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day – our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.We are currently looking for a Parts and Service Assistant to join us in our Chesapeake branch.BASIC FUNCTIONS AND RESPONSIBILITIES• Receives visitors and telephone calls ensuring these individuals are directed to the proper parties.• Assists customers with making payments, picking up part orders, and answering general questions.• Assists the service department with opening repair orders, scheduling customer pick up/delivery of repaired machines, and coordinating payments.• Assists the parts department with stocking of parts, looking up parts for customers, processing customer purchases, preparing internal transfers and stocking the showroom shelves.• Makes calls to customers regarding past due accounts, possible abandoned equipment, and status of parts orders.• Prepares bank deposits, balances cash receipts, and makes bank runs.• Distributes mail, maintains dealership files, and performs other administrative duties as needed.• Provides administrative support to the local Sales, Parts, and Service Departments. Assists in keeping the branch clean and orderly in the showroom area.• Performs other functions or duties as directed by management in-line with the objectives of the dealership.• Acts as an ambassador for the dealership and protects the positive dealership image, while promoting customer loyalty and goodwill.EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS• Solid clerical expertise with strong attention to detail and data entry/keyboarding skills.• General accounting knowledge.• Strong people and communication skills.• Excellent organizational skills.• Ability to use Microsoft Office Applications including Microsoft Word and Microsoft Excel.• Basic parts and machinery knowledge.• General understanding of mechanical/technical terms is preferred.• Ability to use the John Deere Parts related computer application• Ability to work in a team environment• Ability to work extended hours and on Saturday morning when necessary• Ability to operate a forklift, preferred• High School degree or equivalent experience. PHYSICAL DEMANDS• Noise Levels: Medium to High.• Weight Requirements: Lifting up to 50 lbs.• Mobility: Squatting, bending, climbing, lifting, reaching, twisting, standing, sitting and• repetitive keyboarding for long durations of time.• Visual: Working with PC, online content, manuals and close detailed work • Work Environment: Exposure to extreme weather, fumes, airborne particles and moving• mechanical parts• Dexterity: Ability to grasp and manipulate tools, equipment and machines.The schedule for this position is Monday – Friday from 7:30am – 5:30pm and with possible participation in the Saturday parts department rotation. Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.

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