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Front Desk Representative

2 months ago

Portland, Maine, United States Hilton Garden Inn Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Hilton Garden Inn. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Services: Greet and welcome guests, respond to their inquiries, and provide information about hotel facilities and services.
  • Room Reservations: Process room reservations, verify guest information, and ensure accurate room assignments.
  • Front Desk Operations: Manage the front desk area, handle guest complaints, and maintain a clean and organized workspace.
  • Communication: Communicate effectively with guests, colleagues, and management to ensure seamless operations.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, basic computer knowledge, and ability to multitask.
  • Physical Demands: Ability to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Advancement: Opportunities for career growth and advancement within the company.
  • Team Environment: A dynamic and supportive team environment.