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Customer Service Rep(04797)
2 months ago
Job Description Job Description Job Description It's more fun with usNo one likes being bored at work, which is why a Domino's job is all about having fun That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.It all starts with youDomino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.Drive your own careerBeing a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.Domino's CSR Responsibilities Include: :Demonstrating a friendly, positive attitude and great customer service skillsTaking orders over the phone and in personDealing with customer concernsCash handlingUpsellingMaking Domino's high quality pizzasFood and portion controlHygiene and food safetyFood preparationGeneral cleaning dutiesThose are the basics, but here's what else you can expect:General Job DutiesOperate all equipmentStock ingredients from delivery area to storage, work area, walk-in coolerPrepare productReceive and process telephone ordersTake inventory and complete associated paperworkClean equipment and facility approximately dailyCommunication SkillsAbility to comprehend and give correct written instructionsAbility to communicate verbally with customers and co-workers to process orders both over the phone and in personEssential Functions/SkillsAbility to add, subtract, multiply, and divide accurately and quickly (may use calculator)Must be able to make correct monetary changeVerbal, writing, and telephone skills to take and process ordersMotor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speedAbility to enter orders using a computer keyboard or touch screenWork ConditionsVarying and sometimes adverse weather conditions when removing trash and performing other outside tasksIn-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areasSudden changes in temperature in work area and while outsideFumes from food odorsExposure to cornmeal dustCramped quarters including walk-in coolerHot surfaces/tools from oven up to 500 degrees or higherSharp edges and moving mechanical partsSensingTalking and hearing on telephoneNear and mid-range vision for most in-store tasksDepth perceptionAbility to differentiate between hot and cold surfacesTemperamentsThe ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisionsAdditional InformationAdditional Job DetailsPhysical Requirements including, but not limited to the following:StandingMost tasks are performed from a standing positionWalkingFor short distances for short durationsLiftingBulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truckDeliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'Cases are usually lifted from floor and stacked onto shelves up to 72highCarryingLarge cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelvesOccasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the storeTrays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per trayPushingTo move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to pushTrays may also be pulledClimbingTeam members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenanceStooping/BendingForward bending at the waist is necessary at the pizza assembly stationToe room is present, but workers are unable to flex their knees while standing at this stationDuration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the dayForward bending is also present at the front counter and when stocking ingredientsCrouching/SquattingPerformed occasionally to stock shelves and to clean low areasReachingReaching is performed continuously; up, down and forwardHand TasksEye-hand coordination is essential; use of hands is continuous during the dayFrequently activities require use of one or both handsShaping pizza dough requires frequent and forceful use of forearms and wrists
