Guest Service Agent

3 weeks ago


Sedona, United States Hilton Worldwide Full time

Job Title: Guest Service Agent (Overnight) - Hilton Sedona Resort at Bell Rock (HOT0B68L) Work Locations Hilton Sedona Resort, 90 Ridge Trail Drive, Sedona, AZ 86351 Overview The beautiful Hilton Sedona Resort at Bell Rock is searching for an overnight Guest Service Agent to join their front office team Located less than a mile from Bell Rock, Hilton Sedona offers expansive suites, private balconies/patios, and fireplaces in each guest room. Adventure awaits, from championship golf to off-road Pink Jeep adventures, and over 200 scenic hiking and biking trails. Ideal Candidate The ideal candidate has overnight availability, 1 year in a customer service role, and is ready to learn and grow in the hospitality industry. Hotel experience preferred but not required. Perks of Joining Our Team Access to your pay when you need it through DailyPay Career Growth and Development The Go Hilton travel discount program Competitive wellness benefits Team Member Resource Group Recognition and Rewards programs And so much more Responsibilities During third shift, greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel, resolves guest challenges throughout their stay, upgrades guests, and promotes hotel services and amenities. Completes the registration process, codes electronic keys, and selects rooms based on guest needs. Promotes and administers marketing programs for arriving guests, ensures guests know the location of their room, and arranges for a team member to accompany guests to their room. Provides welcome packets containing room keys, tokens of appreciation, gifts, etc. What We Are Looking For Since being founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We look for demonstration of our Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline. In addition, we seek the following key attributes: Quality Productivity Dependability Customer Focus Adaptability Working for Hilton Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels to mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers exceptional accommodations, service, amenities, and value. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. J-18808-Ljbffr


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