Event Manager

1 week ago


Los Angeles, United States Proper Hospitality Full time

Job Description

Job Description

Descripción del trabajo: Como Gerente de Eventos, serás responsable de supervisar las operaciones diarias del departamento de Servicios de Eventos y Conferencias. Tu papel implica garantizar el éxito de reuniones y eventos al actuar como enlace entre los departamentos operativos del hotel y los clientes, con un enfoque en maximizar la calidad del servicio y la rentabilidad.

Deberes y Responsabilidades: Cultivar y mantener relaciones sólidas con los clientes mediante la coordinación efectiva de reuniones y eventos. Crear resúmenes detallados de grupos y comunicar los requisitos con los jefes de departamento del hotel para garantizar una ejecución de eventos sin problemas. Contribuir al desarrollo e implementación de planes de marketing efectivos para aumentar los ingresos de catering. Optimizar los cargos por alquiler de salas e identificar oportunidades para promocionar servicios de eventos. Manejar proyectos especiales asignados por el Director Asistente de Eventos y el Director de Ventas y Marketing. Garantizar la progresión sin problemas de los eventos siguiendo procedimientos establecidos, colaborando con otros miembros del personal y asegurando precisión. Dar la bienvenida a los clientes durante la fase del evento y transferir responsabilidades al equipo de Operaciones de Eventos para su ejecución. Verificar la precisión de la facturación y realizar revisiones de facturas con los clientes antes de finalizar las facturas. Gestionar bloques de habitaciones grupales y asignar espacio para reuniones para grupos y eventos. Identificar desafíos operativos asociados con grupos asignados y trabajar con el personal de la propiedad y los clientes para desarrollar soluciones. Participar en inspecciones en el sitio del cliente y apoyar el proceso de ventas según sea necesario. Liderar reuniones formales previas y posteriores al evento para grupos pequeños a medianos asignados. Facilitar reuniones de Órdenes de Eventos de Banquetes y Resúmenes para garantizar que se aborden todos los detalles. Colaborar con otros departamentos para garantizar una ejecución cohesiva de eventos y satisfacción de los huéspedes. Desarrollar conceptos e experiencias de eventos innovadores para mejorar las ofertas para clientes y atraer nuevo negocio. Coordinar con proveedores y socios externos para proporcionar servicios y comodidades adicionales para eventos. Analizar tendencias del mercado y ofertas de competidores para mejorar continuamente los servicios de eventos y mantenerse competitivo. Entrenar y orientar a miembros del personal junior para garantizar un alto nivel de rendimiento y profesionalismo. Implementar iniciativas de sostenibilidad dentro de las operaciones de eventos para alinearse con los objetivos de responsabilidad corporativa. Realizar evaluaciones posteriores al evento y recopilar comentarios para informar la planificación futura de eventos y mejoras.

Educación y Calificaciones: Se requiere título universitario. Conocimiento práctico de Delphi y HMS preferido. 2 a 3 años de experiencia en hospitalidad en Ventas, Banquetes y Catering.

Habilidades Requeridas: Dominio de Microsoft Office (Excel, PowerPoint). Gran atención al detalle y capacidad para resolver problemas bajo presión. Excelentes habilidades interpersonales para manejar situaciones desafiantes con diplomacia. Capacidad para realizar múltiples tareas de manera efectiva y mantener la precisión del trabajo. Mentalidad proactiva con enfoque en generación de ingresos y cumplimiento de objetivos. Demeanor amigable y personal y capacidad para trabajar colaborativamente como parte de un equipo.

Visión General de la Empresa

Proper Hospitality está compuesta por un grupo diverso de individuos apasionados que comparten un amor común por los hoteles y el arte de la hospitalidad. Nuestra filosofía es simple: hay una manera correcta de hacer las cosas y cualquier cosa menos que eso simplemente no es adecuada. Estamos buscando lo mejor de lo mejor tanto dentro como fuera de la industria para trabajar junto a nosotros mientras desarrollamos un nuevo tipo de empresa de hospitalidad inspirada en una tradición centenaria. El trabajo es desafiante y rápido, pero gratificante ante todo.

Proper Hospitality ofrece igualdad de oportunidades de empleo a todos los empleados y solicitantes de empleo sin distinción de raza, color, religión, sexo, origen nacional, edad, discapacidad, género, identidad de género o expresión, genética, u cualquier otra categoría protegida por la ley federal/estatal.

Proper Hospitality considerará a solicitantes calificados con antecedentes penales de manera consistente con las Ordenanzas Locales de Contratación con Oportunidades Justas.

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