Customer Service Trainer

4 days ago


Parsippany, United States Berkshire Hathaway GUARD Insurance Companies Full time
Overview

Berkshire Hathaway GUARD welcomes and encourages current employees to grow their careers within the company. Advancing your employment with us enables you to continue leveraging our competitive benefits package and collaborative company culture which you wont find elsewhere. Our organization is rapidly changing and were seeking to retain talented individuals who wish to establish an ongoing, rewarding career with us. If youre looking for an opportunity to develop your role, keep reading to review our benefits and job openings.

Benefits:

  • Excellent working hours (No Weekends)
  • Generous vacation and sick time
  • Closed on all major holidays
  • Healthcare benefits begin on your first day of employment
  • 401K with company match and profit sharing
  • Tuition reimbursement after six months of employment
  • Remain part of Berkshire Hathaway Inc., one of the worlds most admired companies
Responsibilities

The Customer Service Trainer is responsible for designing and delivering training programs for all Customer Service Representatives. The Customer Service Trainer works closely with the trainers from other disciplines.

Job Responsibilities:

  • Conduct training sessions for all Customer Service Representative new hires on policy & procedures, our systems, and how to handle all the difference types of calls received by Customer Service.
  • Train Customer Service Representatives to handle chats.
  • Train Customer Service Representatives to handle outbound contacts, and other tasks handled within the Customer Service Team.
  • Train the Customer Service Staff on all new procedures and system enhancements.
  • Attend meetings and work with the trainers from other units and Human Resources to organize and conduct trainings for GUARD Start.
  • Keep the Customer Service policy & procedure manual up to date.
  • Organize the Intro to Insurance study hours for all new CSR trainees.

Qualifications
  • Excellent communication and presentation skills
  • Understanding of contact center operations.
  • Ability to work in a fast-paced environment.
  • Strong work ethic and dependability.
  • Self-motivated
  • Computer proficiency required.
  • Minimum of 2 years Contact Center experience.
  • A commitment to delivering exceptional customer service.
  • Flexibility to travel to field offices where there is Customer Service Staff, as needed


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