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Bilingual Customer Service Agent

4 months ago

Moore, United States HYATT Hotels Full time
Summary:
Description

This position works out of our office in Moore, Oklahoma and will transition into a Hybrid role.

You'll begin your journey training in our on-site office. After 90 days of service, you will have the option to work remotely Monday and Friday while continuing to work on-site in office Tuesday, Wednesday and Thursday.

STARTING WAGE- $18.50 PER HOUR

Join us for an incredible opportunity as a BilingualCustomer Service Agentat the Hyatt Shared Service Center. This role can afford you the possibility to grow and advance within the company. You will be part of our amazing team and company that earned a place on Fortune's prestigious "100 Best Companies to Work For®" for the last eight years

What You Will Be Doing
  • Answering phone calls, emails,facturaand other requests from Hyatt guests and hotels
Skills and Experience You Need
  • -Advanced ability to read, write and speak Spanish
  • -High School Diploma or Equivalency
  • -More than one year of previous customer service experience
  • -Experience working in a fast-paced environment
  • -Track record of exceeding goals and performance expectations
  • -Very proficient at using multiple PC applications at the same time
What You Can Expect
  • -Up to 16 days of paid time off, plus additional paid holidays during your first full year of employment
  • -Full healthcare benefits available at 30 days of employment
  • -Growth and advancement opportunities in as soon as six months
  • -Free room nights, discounted room nights, and friends & family room rates at wonderful Hyatt locations around the world
  • -Casual dress and a fun work environment
  • -PerkSpot - discounts at various retailers - Apple, AT&T, Verizon, and many more
  • -Paid new child leave and adoption assistance available
  • -Tuition reimbursement
  • -Free access to Headspace - meditation, recuperation, and rejuvenation
  • -Paid time for volunteer and community activities with your Hyatt team
8 Hour Shift Schedules:

•8:00a - 5:00p (Saturday and Sunday Off)

•8:30a - 5:30p (Saturday and Sunday Off)

•9:00a - 6:00p (Saturday and Sunday Off)

•9:30a - 6:30p (Saturday and Sunday Off)

•10:00a - 7:00p (Saturday and Sunday Off)

*Schedule choice is not guaranteed. Must have flexibility in schedule selection *

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected bylaw.

Qualifications:
•A true desire to satisfy the needs of others in a fast-paced environment.

•Refined verbal and written communication skills.

•Proficient knowledge of computer applications

•Must be able to read and write Spanish.