Customer Service Representative

2 months ago

Downers Grove, United States Regal Rexnord Full time

Position: Custoemr Service Representative

Location: Downers Grove, Ilinois

Reports To: Customer Care Director

Brief Description

Regal Rexnord, a leading supplier in the Aerospace industry, is seeking customer service representative with strong written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data modification and data analytics activities.

Key Accountabilities

Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews Address and resolve customer inquiries and complaints regarding products, services, billing, etc. to maintain customer goodwill Maintain accurate customer contact base and critical communication files for assigned accounts Develop a high knowledge base with our product Meet/Exceed Customer Satisfaction Goals Develop a high level of understanding of the ERP system

Job Requirements

Capabilities and Success Factors

This position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder 2-year Technical College and relevant experience or Bachelor’s degree in Business or Engineering preferred 2+ years of customer interface within engineered products preferred Proficient in Microsoft suite skills and basic internet searching Customer Focused Self-starter and creative thinking Excellent verbal and written communication skills Excellent interpersonal skills

Benefits

Medical, Dental, Vision and Prescription Drug Coverage Spending accounts (HSA, Health Care FSA and Dependent Care FSA) Paid Time Off and Holidays 401k Retirement Plan with Matching Employer Contributions Life and Accidental Death & Dismemberment (AD&D) Insurance Paid Leaves Tuition Assistance

About Regal Rexnord

Regal Rexnord Corporation

(“Regal Rexnord”) is a leading manufacturer of electric motors, electrical motion controls, power generation and mechanical power transmission products and sub-systems, serving customers around the world in the general industrial, consumer, commercial construction, food & beverage, and alternative energy end markets, among others. Regal Rexnord sells its products and solutions to OEMs, through distributors, and directly to end-users. Regal Rexnord is a $7.2B company with 36,000 associates globally.

You may not know it, but Regal Rexnord impacts your life every day. The company’s products enable the fans in HVAC systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing, to name a few of the applications where our products are used.

Regal Rexnord’s business purpose is to create a better tomorrow by energy-efficiently converting power into motion. This means creating innovative solutions while focusing on both customer needs and the company’s commitment to sustainability. The company’s industrial powertrain and automation solutions offerings are an important part of the company's growth strategy. The company’s strategy includes leveraging 80/20 to prioritize all activities, including product excellence, operational excellence and commercial excellence (i) driving organic sales growth through the introduction of innovative new products, with a particular focus on improving energy efficiency, (ii) establishing and maintaining new customers, as well as developing new opportunities with existing customers, (iii) participating in higher growth end markets and geographies, and (iv) identifying and consummating strategic, value creating acquisitions.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies : Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made. #J-18808-Ljbffr

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