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Customer Service Representative

2 months ago

Downers Grove, United States Regal Rexnord Full time

Position: Customer Service Representative

Location: Downers Grove, Illinois

Reports To: Director, Customer Care

Brief Description

Join our growing team and watch your career soar

Rexnord Industries, LLC, a leading supplier in the Aerospace industry, is seeking customer Service Representative with good written and verbal communication skills, interpersonal skills and the ability to learn ERP data entry, data modification and data analytics activities.

Key Accountabilities

  • Management of assigned key accounts and/or market segment activity including order, quotation, conflict resolution, order entry, assisting in contract and account program administration, coordinating Production Readiness reviews.
  • Address and resolve customer inquiries and concerns regarding products, services, billing, etc. to maintain customer goodwill and ensure that we remain a supplier of choice.
  • Maintain accurate customer contact base and critical communication files for assigned accounts.
  • Develop a high knowledge base on the business' products
  • Meet/Exceed Customer Satisfaction Goals
  • Develop a high level of understanding of the ERP system
Job Requirements

Capabilities and Success Factors
  • This position requires the applicant to be a US Person with an US permanent residence. A US Person is a US Citizen or Green card holder.
  • 2-year Technical College and relevant experience or Bachelor's degree in Business or Engineering preferred
  • 2+ years of customer interface within engineered products preferred
  • Proficient in Microsoft suite skills and basic internet searching
  • Customer Focused
  • Self-starter and creative thinking
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
#LI-AB1 #LI-Onsite

Benefits
  • Medical, Dental, Vision and Prescription Drug Coverage
  • Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
  • Paid Time Off and Holidays
  • 401k Retirement Plan with Matching Employer Contributions
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Paid Leaves
  • Tuition Assistance


About Regal Rexnord

Regal Rexnord is a $6.5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company's electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company's automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company's end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Equal Employment Opportunity Statement

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, age, ancestry, national origin, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills. If you'd like to view a copy of the company's affirmative action plan or policy statement, please email Recruiting@RegalRexnord.com. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail Recruiting@RegalRexnord.com.

Equal Employment Opportunity Posters

Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.