Guest Service Agent

2 months ago

Farmington, United States Nemacolin Woodlands Full time

** Guest Service Agent**

**Job Category****:** Telephone Department **Requisition Number****:** PBXOP005754 Showing 1 location **Job Details**

**Description**

Nemacolin is in search of efficient, courteous and professional individuals that can provide excellent customer service while successfully transferring all incoming calls to the appropriate extensions. The Guest Service Agent will monitor and maintain all information requests and the morning wake-up calls register as well as be able to answer questions pertaining to facilities and activities; including directions.

**ESSENTIAL FUNCTIONS:**

* Answer incoming calls quickly and efficiently using proper telephone etiquette.

* Transfer calls to the appropriate extensions.

* Complete daily morning wake-up calls and take requests for information via phone inquires.

* Answer general reservation questions.

* Answer questions pertaining to resort outlet times, activities, and directions.

* Direct the needs of the guests to the appropriate departments.

* Screen all outgoing calls from the switchboard.

* Maintain updated guest messages to ensure the guest receives accurate messages.

**QUALIFICATIONS:**

* High school diploma or equivalent required.

* Candidate must have the ability to work a variety of shifts, including evenings, weekends, and holidays.

* Candidate must have the ability to speak English fluently.

***Nemacolin requires all Associates to be vaccinated against COVID-19***

Experience the magic of Nemacolin. Reaching across 2,200 acres in the Laurel Highlands of Southwestern Pennsylvania, Nemacolin offers guests a getaway like no other. Elevated accommodations range from the thrilling grandeur of The Chateau and modern elegance of Falling Rockboth recipients of the Forbes Travel Guide 2020 Awardsto the refreshing ease of The Lodge as well as The Homes and The Estates. And that is just the beginning Nemacolin comes to life with show-stopping dining from the Forbes Five-Star and AAA Five-Diamond Lautrec; two championship, Pete Dye-designed golf courses; award-winning spa and wellness services; Orvis-endorsed fly fishing; countless outdoor activities; and snow sports, shopping, wildlife experiences, art tours, magical seasonal events, and limitless fun for all. Adventure awaits. At Nemacolin, we strive to attract, retain, and develop the best and the brightest talent in the field. Unique amenities and a strong track record of exceeding industry standards makes Nemacolin an employer of choice for those looking to pursue opportunities in areas such as lodging and guest services, food and beverage, recreation, culinary arts, golf, and retail, among others. Through a variety of training initiatives and a strong commitment to career development programs, we believe that we can help our associates to develop the skills necessary to advance within our organization.

* An attractive 401(k) plan

* Paid vacation, holidays, and personal hours

* Family medical, dental and vision insurance

* Long-term & short-term disability insurance

* Employee assistance program

* Educational assistance

* Local and resort discounts

* On-site uniform and dry-cleaning services

* Discounted meals during breaks in the associate break areas

Nemacolin promotes a culture of continuous learning for our associates. We are strongly committed to comprehensive professional development programs:

* **Opportunities for advancement** At Nemacolin, we encourage our associates to grow within the organization and gain experience in a variety of departments to better understand the hospitality industry. Nemacolin prides itself on promoting from within the organization, and many of our mid and upper-level managers began in entry-level positions and advanced into their current roles.

* **Associate Recognition programs** Nemacolin realizes that our associates help to set us apart from other organizations in the industry through their commitment to providing exceptional service and ability to consistently exceed guests expectations. Each month, associates can nominate others who have provided exceptional service, demonstrated leadership capabilities, or excelled in their areas of expertise. Winners receive an award for their efforts and are recognized by members of management.

* **Mentoring and coaching programs** As a new associate, we provide a level of mentoring that is best suited to you to enhance your growth and career interests, while sharing knowledge, advice, and encouragement along the way.

**AWARDS & ACCOLADES**

Nemacolin has consistently been recognized in the hospitality industry for providing superior customer service and outstanding facilities. We are very proud of what we have accomplished, and we would like to have the opportunity to share our enthusiasm with you. Some of our accomplishments include the Forbes Travel Guide Five-Star rating, the AAA Five-Diamond rating, the Trip Advisor Certificate of Excellence, and a variety of other awards from Cond Nast Traveler, and Golf Digest, just to name a few.

**ASSOCIATE REFERRAL PROGRAM**

* **Year-Round Referral Incentive** - Receive a reward of **$125.00** when you refer a new applicant who is hired and is employed for a minimum of 30 days Receive a second reward of **$125.00** when the referred associate continues their employment for a total of 90 days

* **Seasonal Referral Incentive** - Receive a reward of **$100.00** when you refer a seasonal applicant who is hired and is employed for a minimum of 60 days (rewards not applicable for rehires)

**ASSOCIATE DISCOUNTS**

* **Enterprise** - A Nemacolin account has been set up for associate car rentals through Enterprise at a discount rate.

* **X-Plan Ford Pricing** - As a Ford Partner, Nemacolin gives you the ability to purchase or lease eligible vehicles at Ford Motor Companys XPlan Pricing. The discounted prices are good on new, leased, or used vehicles. Your family members in the same household are also eligible to receive discounted prices, just because you work at Nemacolin.

* **Verizon Wireless** - A Nemacolin account has been set up for associate to receive a 17% discount.

* **Sprint Wireless** - A Nemacolin account has been set up for associate to receive a 15% discount.

* **84 Lumber** - 17 % (associate must pay to haul).

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Required**

High School or better in Other or related field.

**Experience**

**Licenses & Certifications**

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